Our PostgreSQL database (Railway project "tranquil-insight", Hobby plan, service connected via kodama.proxy.rlwy.net:33277, database name railway) had all of its data wiped after running npx prisma migrate dev from our backend application. We believe Prisma detected schema drift between our migration history and the live database, and a reset was applied, resulting in all tables being emptied. We had real production data in this database (users, orders, chefs, payments, etc.) and no application-level backup, and we understand automatic backups aren't included on the Hobby plan.

What we're asking:

Even though our plan doesn't include standard backups, does Railway retain any storage-level snapshots or point-in-time recovery for Postgres volumes that could let us recover the database contents as they existed before this incident — even as a paid one-off recovery service, if that exists?

Timing:

The data loss happened today, July 16, 2026, approximately between 1:00 AM and 4:00 AM EAT.

Error messages/logs:

No error was thrown during the migration — the command completed, but tables were left empty afterward. Happy to share our Prisma migration history or terminal output if useful.

Project details:

Project: tranquil-insight

Environment: production

Service: Postgres (railway database)

Connection host: kodama.proxy.rlwy.net:33277