Project: CENA

Environment: Production

Service: MySQL

Incident: Total data loss in the database (tables wiped), with no backups visible in the dashboard.

I request an attempt to recover via snapshot/infrastructure backup of the volume.

IDs:

• Project ID: 0cfc3ae8-79d1-4864-9dc7-a6865bed2367
• Environment ID: dab35d35-071f-4f60-9d90-1956d6186c5f
• Service ID: c818d146-eb88-4ccb-89e1-6aca4a5d6b86
• Volume ID: fe19460c-e3a0-49b6-a90d-272eb91899fc

Approximate incident window:

• 2026-03-18 around 01:31 UTC

Impact:

• Production users and data unavailable
• Operations blocked

I authorize restoration procedures on the MySQL volume.