Data recovery request: PostgreSQL data lost after repo update
jamesretail
HOBBYOP

a month ago

Service ID: 46f67285-3953-4129-b710-163bb2a9cff4

Project: earnest-youth

Date lost: Sept 5, 2026

Root cause: Service had no persistent volume; data was ephemeral

Ask: Can Railway recover data from container snapshots or infrastructure backups?

Solved

3 Replies

Railway
BOT

a month ago

Our databases are unmanaged, so automatic snapshots, WAL recovery, and PITR aren't available to restore your data unless you've enabled them on the service. Volume backups and point-in-time recovery are both native Railway features on Pro. We don't recover data lost to user-initiated actions. Going forward, enable volume backups on your stateful services so you can self-restore if this happens again.


Status changed to Awaiting User Response Railway • about 1 month ago


Railway

Our databases are unmanaged, so automatic snapshots, WAL recovery, and PITR aren't available to restore your data unless you've enabled them on the service. Volume backups and point-in-time recovery are both native Railway features on Pro. We don't recover data lost to user-initiated actions. Going forward, enable volume backups on your stateful services so you can self-restore if this happens again.

jamesretail
HOBBYOP

a month ago

Is there any other way or paid services available to recover this ?


Status changed to Awaiting Railway Response Railway • about 1 month ago


Railway
BOT

a month ago

To correct the earlier message, your postgres service does have a volume attached with data on it, so the data was not on ephemeral storage. However, we do not perform data restoration for user-initiated data loss. There is no paid recovery service available. Going forward, upgrading to Pro unlocks native volume backups and point-in-time recovery on your service, so you can self-restore if this happens again.


Status changed to Awaiting User Response Railway • about 1 month ago


Railway
BOT

24 days ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • 24 days ago


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