a month ago
Service ID: 46f67285-3953-4129-b710-163bb2a9cff4
Project: earnest-youth
Date lost: Sept 5, 2026
Root cause: Service had no persistent volume; data was ephemeral
Ask: Can Railway recover data from container snapshots or infrastructure backups?
3 Replies
a month ago
Our databases are unmanaged, so automatic snapshots, WAL recovery, and PITR aren't available to restore your data unless you've enabled them on the service. Volume backups and point-in-time recovery are both native Railway features on Pro. We don't recover data lost to user-initiated actions. Going forward, enable volume backups on your stateful services so you can self-restore if this happens again.
Status changed to Awaiting User Response Railway • about 1 month ago
Railway
Our databases are unmanaged, so automatic snapshots, WAL recovery, and PITR aren't available to restore your data unless you've enabled them on the service. Volume backups and point-in-time recovery are both native Railway features on Pro. We don't recover data lost to user-initiated actions. Going forward, enable volume backups on your stateful services so you can self-restore if this happens again.
a month ago
Is there any other way or paid services available to recover this ?
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
To correct the earlier message, your postgres service does have a volume attached with data on it, so the data was not on ephemeral storage. However, we do not perform data restoration for user-initiated data loss. There is no paid recovery service available. Going forward, upgrading to Pro unlocks native volume backups and point-in-time recovery on your service, so you can self-restore if this happens again.
Status changed to Awaiting User Response Railway • about 1 month ago
24 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 24 days ago