a year ago
Hello,
I received an email saying my Railway volume is scheduled for deletion in 21 days and that my Trial plan expired.
I don't know why because I have a Pro Plan...
Could you please check what's wrong ?
Thanks 🙂
11 Replies
a year ago
Could you please send a screenshot proving that your account is on the pro plan? your discord account does not have the pro plan role, or hobby for that matter
a year ago
got it, flagging in the team!
a year ago
!t
a year ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response adam • about 1 year ago
a year ago
Hello I have the same issue, I already pay a plan...
a year ago
Hi syra and bretzelio,
Was the email specific about the volume id or the project id that the resource is in? If so can you share those details with me?
Status changed to Awaiting User Response Railway • about 1 year ago
echohack
Hi syra and bretzelio, Was the email specific about the volume id or the project id that the resource is in? If so can you share those details with me?
a year ago
Hi !
No, nothing specific in the email, that's why I'm worried...
Attachments
Status changed to Awaiting Railway Response Railway • about 1 year ago
a year ago
Hello,
We have identified a few false positives in our email list for this notification, I've manually verified that you do not have anything running on a trial plan so there is nothing to worry about!
Best,
Brody
Status changed to Awaiting User Response Railway • about 1 year ago
brody
Hello, We have identified a few false positives in our email list for this notification, I've manually verified that you do not have anything running on a trial plan so there is nothing to worry about! Best, Brody
a year ago
Great, thank you 🙂
Status changed to Awaiting Railway Response Railway • about 1 year ago
Status changed to Solved bretzelio • about 1 year ago
a year ago
!s