Database
ntzim
HOBBYOP

19 days ago

"My PostgreSQL database is failing to start with PANIC: could not locate a valid checkpoint record at 0/246C160. The database was interrupted during a platform outage. Can you restore from a pgbackrest snapshot? Project: [seu projeto], Service: PostgreSQL."

Awaiting Railway Response

8 Replies

Status changed to Awaiting Railway Response Railway 19 days ago


sam-a
EMPLOYEE

19 days ago

Apologies for this canned message but in an effort to help all our customers get back up and running, we are sending this bulk message. As you may know, we had a major interruption to our services yesterday. We've published a post-mortem if you'd like more information on the incident. It describes what happened and what we are doing to prevent it in the future. We are deeply sorry for the impact that it has had on you.

It is taking some time to bring everything back up, but we are working on it as fast as we can. In general, a redeployment should fix most service issues. Due to the volume of customers redeploying right now, builds and deploys may take longer than normal to process.

You can track recovery status here: https://status.railway.com/incident/KVZ1Z8GY

If you are still having other issues that might be related to the incident you can read more here: https://station.railway.com/community/road-to-recovery-post-gcp-outage-builds-d362e48c

Feel free to respond if your question has not been addressed.


Status changed to Awaiting User Response Railway 19 days ago


sam-a
EMPLOYEE

19 days ago

Apologies for this canned message but in an effort to help all our customers get back up and running, we are sending this bulk message. As you may know, we had a major interruption to our services yesterday. We've published a post-mortem if you'd like more information on the incident. It describes what happened and what we are doing to prevent it in the future. We are deeply sorry for the impact that it has had on you.

It is taking some time to bring everything back up, but we are working on it as fast as we can. In general, a redeployment should fix most service issues. Due to the volume of customers redeploying right now, builds and deploys may take longer than normal to process.

You can track recovery status here: https://status.railway.com/incident/KVZ1Z8GY

If you are still having other issues that might be related to the incident you can read more here: https://station.railway.com/community/road-to-recovery-post-gcp-outage-builds-d362e48c

Feel free to respond if your question has not been addressed.


ntzim
HOBBYOP

18 days ago

My database is still damaged.


Status changed to Awaiting Railway Response Railway 18 days ago


chandrika
EMPLOYEE

18 days ago

Hey, we've escalated this internally for investigation. We'll follow up when we have more information. Sorry for the wait.


Status changed to Awaiting User Response Railway 18 days ago


ntzim
HOBBYOP

18 days ago

ok


Status changed to Awaiting Railway Response Railway 18 days ago


Status changed to Solved Railway 18 days ago


ntzim
HOBBYOP

18 days ago

I need the data that was in my database before it was corrupted.


Status changed to Awaiting Railway Response Railway 18 days ago


ntzim
HOBBYOP

14 days ago

any update?


chandrika

Hey, we've escalated this internally for investigation. We'll follow up when we have more information. Sorry for the wait.

ntzim
HOBBYOP

10 days ago

Hi, any update ?


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