database backup not working?

2 years ago

I'm trying to do a manual backup of my database but for unknown reasons the backup doesn't happen. its a small database, about 1gb of size, should be done in seconds.

Solved

23 Replies

2 years ago

project id: 945b8302-c1da-4ecd-beed-5d481912cf47

service id: 4edb1f20-15da-4021-92f3-952b928c8bee



2 years ago

any updates? need to do a task that depends on a backup ready


2 years ago

Im not oncall, so I cant really stop what Im doing to investigate, but my guess is that you reached the backup limits. We should be showing you a toast explaining that though. Sorry you are getting this experience


2 years ago

no problem, so in theory i can just delete a old backup and continue to use it?


2 years ago

Yes!


2 years ago

If you reached the limits, which I think you did by looking at your screenshot, but I havent investigated


2 years ago

i deleted an old one and still i couldnt do one


2 years ago

weirdly enough the database schedules seems to still work


2 years ago

So I looked at temporal and this seems to be the case: Maximum backup usage reached for you plan. Delete older backups to free up space


2 years ago

But we should be showing you a error message


2 years ago

Scheduled backups are exempt from limits, since there is a finite number of them (6 days + 3 weeks + 3 months)


2 years ago

yep it was that, deleted more old ones and it went through


2 years ago

thanks paulo!


2 years ago

The limit right now is 10, we can think of increaing it. Feel free to make a feature request


2 years ago

No problem, Im glad I was able to help, sorry the experience was not great


2 years ago

For whoever is oncall, there is still a bug here: we are missing the error message toast for some reason (I think there is a bug in websocket subscriptions sometimes swallowing messages, but it shouldn't be this consistent)


2 years ago

maybe to limit the option of manual backups would be nice but tbh im fine with 10 for now and schedule being "infinite"


2 years ago

!t


2 years ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response brody • almost 2 years ago


Railway
BOT

2 years ago

An internal ticket has been attached to this thread. Updates will be relayed in this thread, so keep an eye out!

Status changed to In Progress Railway • almost 2 years ago


2 years ago

^ I've attached a ticket to the help station thread, and the ticket process will automatically be updated in the thread for you


Railway
BOT

2 years ago

Update: An internal ticket linked to this thread has been changed to Todo.


Railway
BOT

2 years ago

Update: An internal ticket linked to this thread has been changed to In Progress.


Railway
BOT

2 years ago

Update: An internal ticket linked to this thread has been changed to Completed.

Status changed to Awaiting Railway Response Railway • over 1 year ago


2 years ago

We now show the limits 🙂


Status changed to Awaiting User Response Railway • over 1 year ago


Railway
BOT

2 years ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • over 1 year ago


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