a year ago
I'm trying to do a manual backup of my database but for unknown reasons the backup doesn't happen. its a small database, about 1gb of size, should be done in seconds.
23 Replies
a year ago
project id: 945b8302-c1da-4ecd-beed-5d481912cf47
service id: 4edb1f20-15da-4021-92f3-952b928c8bee
a year ago
a year ago
any updates? need to do a task that depends on a backup ready
a year ago
Im not oncall, so I cant really stop what Im doing to investigate, but my guess is that you reached the backup limits. We should be showing you a toast explaining that though. Sorry you are getting this experience
a year ago
no problem, so in theory i can just delete a old backup and continue to use it?
a year ago
Yes!
a year ago
If you reached the limits, which I think you did by looking at your screenshot, but I havent investigated
a year ago
i deleted an old one and still i couldnt do one
a year ago
weirdly enough the database schedules seems to still work
a year ago
So I looked at temporal and this seems to be the case: Maximum backup usage reached for you plan. Delete older backups to free up space
a year ago
But we should be showing you a error message
a year ago
Scheduled backups are exempt from limits, since there is a finite number of them (6 days + 3 weeks + 3 months)
a year ago
yep it was that, deleted more old ones and it went through
a year ago
thanks paulo!
a year ago
The limit right now is 10, we can think of increaing it. Feel free to make a feature request
a year ago
No problem, Im glad I was able to help, sorry the experience was not great
a year ago
For whoever is oncall, there is still a bug here: we are missing the error message toast for some reason (I think there is a bug in websocket subscriptions sometimes swallowing messages, but it shouldn't be this consistent)
a year ago
maybe to limit the option of manual backups would be nice but tbh im fine with 10 for now and schedule being "infinite"
a year ago
!t
a year ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response brody • about 1 year ago
a year ago
An internal ticket has been attached to this thread. Updates will be relayed in this thread, so keep an eye out!
Status changed to In Progress Railway • about 1 year ago
a year ago
^ I've attached a ticket to the help station thread, and the ticket process will automatically be updated in the thread for you
a year ago
Update: An internal ticket linked to this thread has been changed to Todo.
a year ago
Update: An internal ticket linked to this thread has been changed to In Progress.
a year ago
Update: An internal ticket linked to this thread has been changed to Completed.
Status changed to Awaiting Railway Response Railway • about 1 year ago
Status changed to Awaiting User Response Railway • about 1 year ago
a year ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 1 year ago

