Database connection not working

hugoautomation
PRO

a month ago

Hello

Our database on our production environment is stuck in loading phase.

Our main webapp cannot connect to it anymore

When we open the database service - the data is also not loading.

Database ID: f495c874-8a3e-4393-9cba-e5b3fc954668

Solved

5 Replies

a month ago

Did you make any changes to your Postgres? Have you tried a re-deploy?


Status changed to Awaiting User Response Railway 26 days ago


ray-chen

Did you make any changes to your Postgres? Have you tried a re-deploy?

hugoautomation
PRO

a month ago

Hi, no changes - did redeployed & restart everything still nothing and no error log.


Status changed to Awaiting Railway Response Railway 26 days ago


25 days ago

Can you please try using the Private network?


Status changed to Awaiting User Response Railway 25 days ago


hugoautomation
PRO

25 days ago

Still not connecting to the database, even while using private domain. I tried using the Proxy domain as well - not working.

Even then, the database itself cannot show me it's table - the service itself doesn't open up - yet I have no error log.

I have attached some screenshot.


Status changed to Awaiting Railway Response Railway 25 days ago


24 days ago

Hello,

You had the TCP port set incorrectly, and had several variables also set incorrectly.

I have gone ahead and fixed all that and your database is accessible again.

Best,
Brody


Status changed to Awaiting User Response Railway 24 days ago


Status changed to Solved brody 24 days ago