Database Crashed After Storage Upgrade (Pro Plan) - 841a1686-554d-40a0-8e98-ca1640c41717
thebestitaly
PROOP

7 months ago

841a1686-554d-40a0-8e98-ca1640c41717

Hi, I’m on the Pro plan and I just upgraded my PostgreSQL database from 5 GB to 20 GB. Right after the upgrade, the database crashed and now it won’t start.

Here’s the error I get in the logs:

PANIC: replication checkpoint has wrong magic 0 instead of 307747550
startup process was terminated by signal 6: Aborted
aborting startup due to startup process failure

Everything was working fine before the upgrade. The database contains important data I imported from my local environment and now it’s completely inaccessible.

Can you please:

Check what caused this during the upgrade?
Let me know if there’s any way to recover the data?
Suggest how to fix or reset the database if needed?

Thanks a lot!

Solved

6 Replies

thebestitaly
PROOP

7 months ago

could you help me?

thebestitaly
PROOP

7 months ago

Hi team, I’m on the Pro plan and urgently need help.

I upgraded my PostgreSQL database from 5 GB to 20 GB, and right after the upgrade, the database crashed and hasn’t started since. Logs show:

PANIC: replication checkpoint has wrong magic 0 instead of 307747550
startup process was terminated by signal 6: Aborted
aborting startup due to startup process failure

This is blocking my production deployment and the DB contains essential data I imported from local.

👉 Project link:
https://railway.com/project/841a1686-554d-40a0-8e98-ca1640c41717/service/224f0787-ee78-4f07-9c8c-8b56df5448fe?environmentId=8aa330a7-f05f-4538-bf80-8562650a7d15

Can you please:

  1. Investigate what caused the crash?

  2. Tell me if the data is recoverable?

  3. Suggest next steps?

Thanks a lot — this is quite urgent 🙏

adam
MODERATOR

7 months ago

Hello, as a Pro plan user you have a 1 day SLO for team responses. If you require quicker responses than that, please consider upgrading to business class. https://docs.railway.com/reference/support#business-class

adam
MODERATOR

7 months ago

!t

adam
MODERATOR

7 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response adam • 8 months ago

adam
MODERATOR

7 months ago

If the db only contains data imported from your local system, why don’t you just recreate the database?

sarahkb125
EMPLOYEE

7 months ago

Hi there - we have identified the root cause, and are looping in our eng team to help fix. Will report back shortly

Status changed to Awaiting User Response Railway • 8 months ago

Railway
BOT

7 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • 7 months ago

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