7 months ago
At Fri, May 16, 9:56 PM PST I got an error on one of my services saying that it couldn't access the database. Look at it right now, I can see that the database is completely empty and all data is GONE. No data, no backups, nothing.
My database is a postgres service with a volume attached.
Project ID: 7afe0f47-6962-48b9-8626-3e1bc3ed39f0
Environment ID: ddabfccf-fbb6-46f3-8e5c-cea5e1c99bc2
5 Replies
7 months ago
Hello,
Please provide a direct link to the database in question
Hi im facing the same issue over here. My data is gone. I was using a mongodb service
7 months ago
!t
7 months ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response adam • 7 months ago
7 months ago
your issue is likely different. Please open your own thread
7 months ago
I see that a escalation was created and I see a "resolve thread" button. Am I supposed click that or something? What are my next steps?
7 months ago
The next step is to wait for the team to reply. There is no action you can take on your part at this time
7 months ago
Hello!
We're acknowledging your issue and attaching a ticket to this thread.
We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.
Please reply to this thread if you have any questions!
Status changed to Awaiting User Response Railway • 7 months ago
7 months ago
I THINK I've found your drive. I'm going to attempt to restore it into another instance called (Postgres Restore)
7 months ago
(I'll root cause what happened after we resolve this issue)
7 months ago
@luiseel I believe that your database has been restored. I see 3 emprops_ databases*
7 months ago
Can you please validate at your earliest convenience?
7 months ago
I request that you do NOT delete the old instance so that we can perform foresics on what would have gone wrong on the old one
7 months ago
(I believe I know the root cause however, I need to be certain)
7 months ago
I've DM'd you a screenshot of the Databases in that database
Thank you for confirming they look accurate. Please, check the data and also confirm
7 months ago
(Again, at your earliest convenience)
7 months ago
(Again, at your earliest convenience)
7 months ago
Perfect. We'll have a look at what happened here, but it looks like it selected a snapshot of an empty database. Did you happen to have an old one that you might have deleted? If not, we'll look into it
7 months ago
I have the same issue. I I'm looking at the logs and this happened when the migration to metal happened. I don't see the rollback button to restore it. It is a Postgres image.
Status changed to Awaiting Railway Response Railway • 7 months ago
okvic77
I have the same issue. I I'm looking at the logs and this happened when the migration to metal happened. I don't see the rollback button to restore it. It is a Postgres image.https://railway.com/project/97f62f00-0e74-4d01-bd0f-2ee465f6b868/service/47751cac-9559-4597-9fa5-a3df17ce0ebf/data?environmentId=12cbdc22-75e1-4fc3-a83c-996de21bc5fa
7 months ago
Please open your own thread.
Status changed to Awaiting User Response Railway • 7 months ago
7 months ago
^^This is quite odd because, this user has always been on metal
7 months ago
It looks like 7 weeks ago you deleted the volume
7 months ago
✅ The internal ticket Customers reporting data loss on volume migrations has been marked as completed.
6 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 7 months ago