7 months ago
I have 1 PostgreSQL database. After the automatic upgrade to Railway Metal all the databases in the database server are now empty (I used "railway" database before). I have a volume mount (name = "hobbies-volume") attached to the database. The UI reports that the volume mount has 98MB of data. Is there any way to connect the database container to that volume mount or was my data deleted completely? I can see that RAILWAY_VOLUME_NAME and RAILWAY_VOLUME_MOUNT_PATH have seemingly correct values in the database settings.
6 Replies
7 months ago
Hello!
We're acknowledging your issue and attaching a ticket to this thread.
We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.
Please reply to this thread if you have any questions!
7 months ago
Hi there,
We're aware of the PostgreSQL volume issue that affected your database and sincerely apologize for the inconvenience this has caused.
We're actively investigating the issue and exploring options for data recovery.
Best regards,
Chandrika
Status changed to Awaiting User Response Railway • 7 months ago
7 months ago
Hi,
Deepest apologies for the inconvenience.
We've identified and resolved the root cause of the data access issue. Your data is safe and we're currently restoring access.
We'll have a detailed update within the next few hours.
Thanks for your patience.
Best,
The Railway Team
7 months ago
Hi,
We've restored data access and it should be available in a volume in your project now. Please also check your email for a notification from us.
Thank you,
Chandrika
7 months ago
All good. Thanks!
Status changed to Awaiting Railway Response Railway • 7 months ago
Status changed to Solved smilingjb12 • 7 months ago
7 months ago
✅ The internal ticket Escalation: Postgres volume not mounted on deploy has been marked as completed.