a month ago
"Hello, I accidentally ran a destructive seed script on my production MySQL database (Service ID: fcad0268-238c-456b-80cb-ea7dc6e143b1, Project ID: a8fd498a-39e6-4325-add2-3545f90725e2). I lost all user and prediction records. Could you please help me restore the database volume to a snapshot from earlier today (July 9th, 2026, before 12:00 PM Colombian time)? Thank you so much."
3 Replies
a month ago
We don't offer data restoration for user-initiated actions like this. Going forward, enable volume backups on your service so you can self-restore if it happens again.
Status changed to Awaiting User Response Railway • about 1 month ago
Railway
We don't offer data restoration for user-initiated actions like this. Going forward, enable volume backups on your service so you can self-restore if it happens again.
a month ago
"Por favor, solicitamos que un ingeniero revise este caso de forma manual. Es una base de datos de producción crítica para un evento en curso y necesitamos saber si es posible restaurar el volumen a un punto del día de hoy a través de los snapshots internos de su infraestructura. Agradecemos su valiosa ayuda."
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
Apologies, we only correspond in English. Please open a new thread in English.
Status changed to Closed Railway • about 1 month ago