Database service timeout
juan
HOBBYOP

3 months ago

Similarly to what happened to <@818959779326197841>, my database became too slow, sometimes unreachable. After a restart, it seemed to work for a few minutes until it broke again. Tried redeploying the container and it's been 10 minutes "creating containers"

It's not my app since it seems to reach it correctly and I haven't change anything in the last month. Also, it responds fast to petitions, just hangs until DB responds.

Project ID: be3f2db8-13c1-4dfb-b758-fbaace10701c

Solved

4 Replies

juan
HOBBYOP

3 months ago

We first notice at ~18:30 pm UTC


brody
EMPLOYEE

3 months ago

Please provide a direct link to the database.


godiexk
PRO

3 months ago

I have the same problem, I can't access the database externally, only from the internal node app, I can't access it from my vscode or dbeaver



juan
HOBBYOP

3 months ago

It's a Postgres database


Railway
BOT

3 months ago

Hello!

We've escalated your issue to our engineering team.

We aim to provide an update within 1 business day.

Please reply to this thread if you have any questions!

Status changed to Awaiting User Response Railway 3 months ago


brody
EMPLOYEE

3 months ago

I've rasied this to the infra team.


juan
HOBBYOP

3 months ago

Thanks


brody
EMPLOYEE

3 months ago

We are actively looking into the cause.


Juan, do you observe recovery on the workload? I am able to connect to the DB in this moment.


juan
HOBBYOP

3 months ago

What do you mean by recovery on the workload? Also, I can also connect via the web ui, for example, but there is something underlying that isn't working properly


juan
HOBBYOP

3 months ago

any update on this?


You will need to restart your workload, however, we found that everything is working normally on our side.


juan
HOBBYOP

3 months ago

I've recreated the database as Thalles said and it works now


juan
HOBBYOP

3 months ago

Don't know what was causing it


Railway
BOT

2 months ago

✅ The ticket Database performance issue has been marked as completed.


brody
EMPLOYEE

2 months ago

!s


Status changed to Solved brody 3 months ago


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