database shows online but it's not

2 months ago

Postgres completely unreachable but Railway says otherwise (nothing on logs too). Metrics is completely zeroed out

link: https://railway.com/project/004e54e7-64a6-467d-960d-379e6d29e925/service/1bff3ff4-6b65-4182-96cf-b7b676b48a1c?environmentId=3b4a2665-b591-4f42-9172-5e7bc381ecdd

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11 Replies

andrewgold
PRO

2 months ago


2 months ago

The container is not running, have you tried redeploying?


aristeufneto
PRO

2 months ago

Hi! we have the same problem over here

has anyone goten any response from railway support?


2 months ago

I’d try that, but it made me wonder whether I might mess up anything that could help the team debug it. If that’s expected, I’ll just redeploy.


aristeufneto
PRO

2 months ago

@Railway send help!


2 months ago

If you are affected, please try re-deploying your database


aristeufneto
PRO

2 months ago

I have, multiple times, still stuck


aristeufneto
PRO

2 months ago

similar issues were reported across central station and x.com, i havent seen any reasonale response from railway anywhere


2 months ago

Oh ok, can you please create a #✋|help thread? Link your service there and the team will take a look soon.


aristeufneto
PRO

2 months ago

this happens exactly 1 month after a major outage took all of our applications down


2 months ago

For context, our database is now back, didn't do anything with it though, maybe networking issues?


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