Need imidiate help... my production apps stoped working. Please help as soon as possible

Hi all,

We have an ongoing incident that this may be related to — we're investigating issues with elevated network latency and slow deploys and working actively to resolve this right now.

Best,

The Railway Team

Just an update: we are starting to see recovery, so this should be resolving for you soon

still not working

request_id : g5Y3lxueRPCe5A0wAQeqjw

kindly check asap

i tried to redeploy manually, deployment successfully done but still getting error (502)

I am having the same issue in my postgres container. Its impossible to reach it, no other services can access the db so the app is down. I've attached a screenshot

Same problem redeploy not help

Hi all, the fix is still rolled out across the fleet - we had started seeing some recovery but it is taking time to stabalise

I cannot reach i have thought it's a problem in the backend first checked all the logs found out ssh connection cannot be established and the session could not be even made with the database

Still same issue @Chandrika

same here! Can't deploy my production env, this is taking long...

how much time need waiting?

hi @chandrika i have a postgis service hosted on and really need your help i don't know how the service is going to restart again without problems it's crucial i don't lose any data during this fix if you can make a support ticket for me please i will much appreciate

Could you please let us know how much time this will take? Our entire app is currently down because of this issue, and users are unable to use the service. This is causing significant frustration for them and creating a negative impression of our platform.

An update on the expected timeline would be greatly appreciated.

Hi all, an update: we're starting to see recovery again and are adding in some preventative measures

My system has been inaccessible from 2 PM until now. Users have reported and complained a lot. Please check and let me know how long it will take to restore? The wait time is too long, and I can't know exactly when it will be restored. After this incident, I should probably consider choosing a different provider for my platform.