DB timeouts
59023g
PROOP

2 months ago

Connections not exhausted

DB timeouts in production.

Solved

10 Replies

59023g
PROOP

2 months ago

Can't tell if it's me or Railway with the way things have been the last few weeks.

Lots of traffic last 24 hours, everything's been fine until about an hour ago.


Hey, apologies for the disruption. We identified elevated connections on a single machine in our infrastructure that was causing intermittent connectivity issues, which could manifest as DB timeouts even when connections aren't exhausted. This has been resolved. Let us know if you're still seeing timeouts.


Status changed to Awaiting User Response Railway 2 months ago


angelo-railway

Hey, apologies for the disruption. We identified elevated connections on a single machine in our infrastructure that was causing intermittent connectivity issues, which could manifest as DB timeouts even when connections aren't exhausted. This has been resolved. Let us know if you're still seeing timeouts.

sydnee510
PRO

2 months ago

hey i am seeing timeouts now


Status changed to Awaiting Railway Response Railway 2 months ago


angelo-railway

Hey, apologies for the disruption. We identified elevated connections on a single machine in our infrastructure that was causing intermittent connectivity issues, which could manifest as DB timeouts even when connections aren't exhausted. This has been resolved. Let us know if you're still seeing timeouts.

theashishchalke
HOBBY

2 months ago

@angelo-railway - I am seeing timeouts to DB as well


theelioproject
HOBBY

2 months ago

This is still an issue. Restart doesn't resolve it, but Railway team has marked the issue as resolved. Now my website is down, and has been for quite a while.


whoisjubs
HOBBY

2 months ago

Experiencing this issue now.


kubatatami
PRO

2 months ago

I am observing random "Connection terminated unexpectedly" from Prisma client trying connect to my DB through external network.


chandrika
EMPLOYEE

2 months ago

Hi folks, apologies that the issue didn't get fully resolved at first. We had some lingering effects from the disruption that likely caused the DB connectivity issues some of your services experienced.

If you're still running into timeouts, a full redeploy (not just restart) of both your database and application services should help and if it still persists, please open a new thread with your project link and we'll look into it


Status changed to Awaiting User Response Railway 2 months ago


59023g
PROOP

2 months ago

How can you make it so this never happens again?


Status changed to Awaiting Railway Response Railway about 2 months ago


2 months ago

We have already added monitoring for what happened to cause this. Again, we are terribly sorry.


Status changed to Awaiting User Response Railway about 2 months ago


Railway
BOT

2 months ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway about 2 months ago


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