Subject: Urgent: Deepgram WebSocket Streaming Connectivity Issue on Production (Trial Plan)

Hi Railway Support Team,

I’m currently using Railway on the trial plan and running into a critical issue with our production environment.

We're integrating Deepgram’s WebSocket API for real-time speech-to-text streaming, but we’re facing persistent connectivity problems — either the WebSocket fails to connect or drops unexpectedly during active sessions. This is only happening on Railway; the same setup works fine in our local.

Could this be related to any limitations, proxy handling, or outbound WebSocket restrictions on the trial plan?

We’d appreciate any guidance or clarification you can provide so we can resolve this as soon as possible, as it’s impacting our production use case.

Thanks in advance for your help.

Best regards,

Husnain

https://realtime-voice-translater-production-72b4.up.railway.app

i222536@nu.edu.pk