N/A

thank you, team has identified the issue and should have a fix out later in the day

Degraded Private Network Between US West - EU West (Railway Metal)

not degraded, it just straight up doesnt work

at least from my testing

I got the images through after some time. Is there a 5 minute timeout?

no timeouts exist on the private network

Oh ok but yeah it managed to squeeze through after around 5 minutes on my service

gotcha, we'll have a fix out in due time

in the mean time, may i ask why you have two services on metal in different regions?

I was just testing out the new Amsterdam region.

Wanted to put my image Fileserver in AMS just to balance the latency between America and Asia.

My main plotting service is within the US region well because all the API services reside there (and I do not need to care about the latency transferring across from US to EU to my Fileserver)

makes sense, okay will update here when fixed

:)

Hi is this fixed?

it's not, sorry, turns out this is part of a larger fix

@RyanKnack - thank you for the patience, this should be fixed now

:o

Thank you for remembering this thread!!

that's my job <:salute:1137099685417451530>

but please confirm all is well for you before I mark as solved

Ive changed the region once again and I'll see the performance through the private network. I'll give it a few hours to run first just in case the issue arises in the longer term

sounds good, I'll keep this thread open until you give the okay!

Welp I've tested it for 24 hours now, which is like 96 times and everything is in working order

Just gotta actually patch my app that will gracefully exit and close the connection in the case when it hangs. I kinda forgot to do that 😭

haha well then I'll mark this as solved!

!s