Degraded Private Network Between US West - EU West (Railway Metal)

a year ago

So I started experiencing the spike in latency at

  • 15 Feb 2025, 2146 UTC

I redeployed my cronjob service and it worked momentarily (so I assume it was probably just my container being bad)

This issue resurfaced again at

  • 16 Feb 2025, 1831 UTC

Solved

26 Replies

a year ago

N/A


a year ago

thank you, team has identified the issue and should have a fix out later in the day


a year ago

Degraded Private Network Between US West - EU West (Railway Metal)


a year ago

not degraded, it just straight up doesnt work


a year ago

at least from my testing


a year ago

I got the images through after some time. Is there a 5 minute timeout?


a year ago

no timeouts exist on the private network


a year ago

Oh ok but yeah it managed to squeeze through after around 5 minutes on my service


a year ago

gotcha, we'll have a fix out in due time


a year ago

in the mean time, may i ask why you have two services on metal in different regions?


a year ago

I was just testing out the new Amsterdam region.

Wanted to put my image Fileserver in AMS just to balance the latency between America and Asia.

My main plotting service is within the US region well because all the API services reside there (and I do not need to care about the latency transferring across from US to EU to my Fileserver)


a year ago

makes sense, okay will update here when fixed


a year ago

:)


a year ago

Hi is this fixed?


a year ago

it's not, sorry, turns out this is part of a larger fix


a year ago

@RyanKnack - thank you for the patience, this should be fixed now


a year ago

:o


a year ago

Thank you for remembering this thread!!


a year ago

that's my job <:salute:1137099685417451530>


a year ago

but please confirm all is well for you before I mark as solved


a year ago

Ive changed the region once again and I'll see the performance through the private network. I'll give it a few hours to run first just in case the issue arises in the longer term


a year ago

sounds good, I'll keep this thread open until you give the okay!


a year ago

Welp I've tested it for 24 hours now, which is like 96 times and everything is in working order


a year ago

Just gotta actually patch my app that will gracefully exit and close the connection in the case when it hangs. I kinda forgot to do that 😭


a year ago

haha well then I'll mark this as solved!


a year ago

!s


Status changed to Solved brody about 1 year ago


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