I have deleted 4 projects (early unsuccessful trials), after 3 weeks they appear marked "project will be deleted". On the billing page, they also show non-zero charges while they were never deployed and had no traffic. My bill still appears to be $20 (I'll find out soon) so maybe this doesn't matter. But it make me uneasy.

Question to the community, is this support model works for you? I thought it's Microsoft's thing to humiliate users with the documentation and support workflow. Maybe I just didn't find a private chat to ask my question? Many other services I use provide the option to chat live or at least submit a ticket. Why here I should browse others issues, all of them a kinda similar but no, not this one, mabye next,.. ah no, let me read this one,... no again - waste my time, just to write my own public post and hope that somebody will see it. This is a horrible model! I know all the textbook reasons why companies are doing this but I am telling you, Railway, this is driving some people crazy. You make us jump through the hoops to make your life easier at the expense of ours. I want my issues - which are bugs in your own software - resolved privately and transparent