a year ago
my database was deleted after I transferred the project to a pro account and after deleting this account, my database was deleted. please help me restore it, I beg you
8 Replies
a year ago
Please help me to better understand what happened.. you do not have a Pro account?
a year ago
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a year ago
I bought a pro plan and transferred my project with a database there, but then I deleted the pro account and apparently I read it wrong, I read that after deleting my project with a database would be transferred to the hobby account, but this did not happen. I am very upset now. I have restored everything except the database. Please help me, I beg you. I had 1000 users there.
a year ago
Please help me to better understand what happened.. you do not have a Pro account?
I bought a pro plan and transferred my project with a database there, but then I deleted the pro account and apparently I read it wrong, I read that after deleting my project with a database would be transferred to the hobby account, but this did not happen. I am very upset now. I have restored everything except the database. Please help me, I beg you. I had 1000 users there.
a year ago
I'm sorry but we can not restore lost data that the user deleted, we can only restore data if the data loss is the result of a platform malfunction.
Going forward I recommend enabling 2FA and using our database backup template - https://railway.app/template/I4zGrH
a year ago
I'm sorry but we can not restore lost data that the user deleted, we can only restore data if the data loss is the result of a platform malfunction.
Going forward I recommend enabling 2FA and using our database backup template - https://railway.app/template/I4zGrH
Is this even possible?
a year ago
I'm sorry but we can not restore lost data that the user deleted, we can only restore data if the data loss is the result of a platform malfunction.
Going forward I recommend enabling 2FA and using our database backup template - https://railway.app/template/I4zGrH
I just deleted the pro account that had the project and database. Is there no way to restore it?
a year ago
When you delete an account we delete all associated data with it.
We can not offer to restore a backup unless the platform was at fault.
In this case you initiated the project delete so we would not be able to help.
I'm sorry.
Status changed to Closed brody • over 1 year ago
Status changed to Solved brody • over 1 year ago
Status changed to Closed brody • over 1 year ago