a month ago
Hi Railway team,
I have a new project called 'hanipets_backup' (this is a separate account/project from a previous support thread I had on my old account). My deployment has been stuck in "Queued" status for a while now. I've tried both manually redeploying from the dashboard and pushing a new empty commit to GitHub, but it stays queued and never progresses to Initialization/Build.
I checked status.railway.com and saw the GitHub rate-limit incident was marked resolved, so I don't think that's the cause anymore. I also found in your docs that Trial/Hobby deployments can be paused/queued during high-traffic periods to prioritize Pro users.
Could you help me understand:
- Is my deployment currently affected by this kind of queue, or is something else wrong?
- Roughly how long is the queue expected to clear right now?
Project name: hanipets_backup
This is time-sensitive as I need this deployed for my university thesis defense this week. Any estimate or guidance would really help me plan around it. Thank you so much!
3 Replies
a month ago
Your workspace's subscription state is currently inactive, which is why deployments are stuck in "Queued" and won't progress. To activate the Hobby plan and unblock deploys, you'll need to add a payment method at your workspace billing page.
Status changed to Awaiting User Response Railway • about 1 month ago
Status changed to Solved rukkhadevata0 • about 1 month ago
a month ago
Hi, thanks for the quick response. I want to clarify something before I look into adding a payment method (which I'm currently unable to do due to card issues, and part of why I'm on Trial in the first place).
I noticed other users on Central Station reporting the exact same "Queued" behavior and being told their workspace subscription is "inactive," even though their Trial still shows plenty of days/credit remaining (one had 16 days left, mine currently shows 6 days / $5.00 left). This makes me think this might not be intentional gating tied to payment, but possibly a bug affecting Trial workspaces more broadly.
Could you help confirm:
- Is "Trial" supposed to allow deployments without a payment method, or has this changed recently?
- If a payment method is now required even during an active Trial, is there any other way for me to unblock deploys without adding a card right now?
Workspace/project: hanipets_backup
I really appreciate your help — this is time-sensitive for my university thesis defense this week. Thank you!
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
To correct our earlier message, the trial does allow deployments without a payment method for 30 days or until the $5 credit is used. Your workspace still has its full $5.00 credit with days remaining, so the INACTIVE state is not expected. Try logging out, clearing your browser cache, and logging back in, then attempt a redeploy - if deploys remain queued after that, reply here and let us know.
Status changed to Awaiting User Response Railway • about 1 month ago
24 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 24 days ago