3 months ago
Issue: Deployments stuck in QUEUED status for 30+ minutes, never transitioning to building. All recent deployments have been removed. Service is now offline.
Billing is current and account is in good standing
how do I contact railway support?
3 Replies
3 months ago
You're already in contact with us here - this is Railway support. Your Hobby plan and billing are current, so that's not the issue. Your "web" service currently shows its latest deployment as removed with no active deployment running. Try triggering a fresh deploy (push a commit or use "Deploy" in the dashboard) and let us know if it gets stuck in QUEUED again.
Status changed to Awaiting User Response Railway • 3 months ago
Railway
You're already in contact with us here - this is Railway support. Your Hobby plan and billing are current, so that's not the issue. Your "web" service currently shows its latest deployment as removed with no active deployment running. Try triggering a fresh deploy (push a commit or use "Deploy" in the dashboard) and let us know if it gets stuck in QUEUED again.
3 months ago
Yes, i just did fresh deploy and it gets stuck in "queued" again.
Status changed to Awaiting Railway Response Railway • 3 months ago
3 months ago
It deployed now. thank you!
Status changed to Solved cizi9560 • 3 months ago