Deploys have been paused
crptofollower
HOBBYOP

15 days ago

My deployments have been paused with 'Limited Access - Deploys have been paused temporarily'. My current usage is $0.48 out of $5.00 included. I updated my usage limits but deploys are still paused. Can you unpause my account

Solved

5 Replies

Status changed to Awaiting Railway Response Railway 14 days ago


sam-a
EMPLOYEE

14 days ago

Apologies for this canned message but in an effort to help all our customers get back up and running, we are sending this bulk message. As you may know, we had a major interruption to our services yesterday. We've published a post-mortem if you'd like more information on the incident. It describes what happened and what we are doing to prevent it in the future. We are deeply sorry for the impact that it has had on you.

It is taking some time to bring everything back up, but we are working on it as fast as we can. In general, a redeployment should fix most service issues. Due to the volume of customers redeploying right now, builds and deploys may take longer than normal to process.

You can track recovery status here: https://status.railway.com/incident/KVZ1Z8GY

If you are still having other issues that might be related to the incident you can read more here: https://station.railway.com/community/road-to-recovery-post-gcp-outage-builds-d362e48c

Feel free to respond if your question has not been addressed.


Status changed to Awaiting User Response Railway 14 days ago


sam-a
EMPLOYEE

14 days ago

Apologies for this canned message but in an effort to help all our customers get back up and running, we are sending this bulk message. As you may know, we had a major interruption to our services yesterday. We've published a post-mortem if you'd like more information on the incident. It describes what happened and what we are doing to prevent it in the future. We are deeply sorry for the impact that it has had on you.

It is taking some time to bring everything back up, but we are working on it as fast as we can. In general, a redeployment should fix most service issues. Due to the volume of customers redeploying right now, builds and deploys may take longer than normal to process.

You can track recovery status here: https://status.railway.com/incident/KVZ1Z8GY

If you are still having other issues that might be related to the incident you can read more here: https://station.railway.com/community/road-to-recovery-post-gcp-outage-builds-d362e48c

Feel free to respond if your question has not been addressed.


tulesdev
HOBBY

14 days ago

Hi, a redeployment may solve most issues but some of us can't redeploy in the first place. Hence, 'Deploys have been paused'. Please can you address this, we'd appreciate an expectation of when deployments return to BAU. Kr


Status changed to Awaiting Railway Response Railway 14 days ago


Status changed to Awaiting User Response nico 14 days ago


chandrika
EMPLOYEE

14 days ago

The incident has been fully resolved so you should be good to redeploy now!


chandrika
EMPLOYEE

14 days ago

I went in there to redeploy for you and see there was a push that went green ~30 mins ago, so it looks like you're all set! If you're still running into any issues, please let us know


Status changed to Solved Railway 14 days ago


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