Deploys stuck in Queued, build never starts (backend)
jatenoury
PROOP

11 days ago

Hi — my backend service's deployments are stuck in "Queued" and never start "Building".

Project: importlog (production)

Service: importlog (backend)

Region: US West (volume attached — I did NOT migrate region)

The build completes successfully (image is built and pushed), but the deploy stays in "Queued" indefinitely and the container is never allocated — no deploy logs, build never transitions to running. No incident on your status page. My other service (frontend) builds and deploys fine.

Billing is healthy ($2.11 of $20 included, $0.00 estimated). I already cleaned the queue, redeployed, and restarted the active deployment — still stuck. The active deployment is healthy and serving traffic; the queued one has a hotfix I need in prod.

Can you unstick the build/deploy queue on this service? Thanks!

Solved

4 Replies

Status changed to Awaiting Railway Response Railway 11 days ago


11 days ago

Thanks for the detail, that helps. Your build is completing and pushing the image fine; what is wedged is the deploy step itself on this one service, where a previous deployment didn't release its place in the queue and is now blocking the new one from being scheduled. That is why cleaning the queue, redeploying, and restarting haven't cleared it, and why your frontend service is unaffected. This is not something you can clear from your side. We need to clear the stuck deploy on our end for the importlog backend service, and your queued hotfix should then go through. Your live deployment stays up and serving traffic while we do this. We're on it and will confirm here once it's cleared.


Status changed to Awaiting User Response Railway 11 days ago


Anonymous
HOBBY

11 days ago

I'm in a similar position and this has been going on and off since roughly 30h ago.


Status changed to Awaiting Railway Response Railway 11 days ago


energycomp
PRO

11 days ago

same issue, build stuck in queue


sam-a
EMPLOYEE

8 days ago

Good news, your importlog backend is deploying cleanly again. The stuck deploy that was holding the queue slot is gone, and your latest deploy went build to live in about a minute, so the hotfix is in prod. Your live deployment stayed up the whole time.

This was a short-lived scheduling issue on our end that's since cleared. If you hit a queued deploy that won't move again, redeploy once and let us know in here.

To the other folks seeing the same thing, if you're still stuck, please open a thread with your project and service so we can check your specific deploy.


Status changed to Awaiting User Response Railway 8 days ago


Railway
BOT

20 hours ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway about 20 hours ago


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