Discord account linked to inaccessible railway account
lilsnibbi
HOBBYOP

a month ago

hey!

I have recently made a return to railway and my discord account is linked to my old railway account ...which was also linked to an old google account that no longer exists 🥲

I'm locked on community access in the discord server due to this (nor can i make posts in the help channel). I'm not sure what the email would be on the old railway account, it has been a long time

Solved

3 Replies

Railway
BOT

a month ago

For security, we can't unlink or modify accounts on your behalf, and there's no support-side path to disconnect your Discord from an inaccessible account. If you're unable to regain access to the Google account through Google, creating a new Discord account to use with your current Railway account would be the practical workaround. Sorry we can't be of more help.


Status changed to Awaiting User Response Railway • about 1 month ago


Railway

For security, we can't unlink or modify accounts on your behalf, and there's no support-side path to disconnect your Discord from an inaccessible account. If you're unable to regain access to the Google account through Google, creating a new Discord account to use with your current Railway account would be the practical workaround. Sorry we can't be of more help.

lilsnibbi
HOBBYOP

a month ago

I do understand this is for security reasons, but the discord account that needs unlinking is the one im logged in as currently. It is possible I could provide proof of activity about the old account. Note I aim to unlink the discord account from the old railway account to the new one, the old railway account doesn't need to be recovered


Status changed to Awaiting Railway Response Railway • about 1 month ago


Railway
BOT

a month ago

We appreciate you clarifying, but unlinking your Discord from the old account still requires modifying that account on our side, which falls under the same security boundary even when the goal isn't recovering it. Proof of activity wouldn't change the outcome here. If you're able to recover the Google account through Google, you could log into the old Railway account and unlink Discord yourself. Otherwise, using a fresh Discord account with your current Railway account is the path forward. Sorry we don't have better news.


Status changed to Awaiting User Response Railway • about 1 month ago


Railway
BOT

a month ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway • about 1 month ago


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