7 months ago
I've had an app running for awhile but recently have started experiencing timed out errors on most pages. No code change and system has been running for 12 months.
If i access the app via a QR code that has a basic form, there's no issue and i'm able to confirm it loads into the Postgres DB.
I've changed the gunicorn timeout session to 500 which allows for the Login in page to finally appear. if i don't try and login is as admin, i have a bit more success in getting into the system. I think that's more from the standard user having less access than an issue with the admin account.
The db is only around 250mb. the cpu or ram usage barely shows on the usage graph.
I have tried restarting the app, and redeploying it as well but doesn't seem to fix it.
This is the deploy logs
[2024-11-08 05:39:27 +0000] [1] [CRITICAL] WORKER TIMEOUT (pid:16)
[2024-11-08 05:39:27 +0000] [16] [INFO] Worker exiting (pid: 16)
[2024-11-08 05:39:27 +0000] [1] [ERROR] Worker (pid:16) exited with code 1
[2024-11-08 05:39:27 +0000] [1] [ERROR] Worker (pid:16) exited with code 1.
[2024-11-08 05:39:27 +0000] [17] [INFO] Booting worker with pid: 17
any thoughts on what is happening or what i can try would be appreciated.
Thanks
3 Replies
7 months ago
Hello,
Unfortunately this is not something we can help with as this would be an issue with your application, not our platform.
Something your code is doing is taking a long time.
I recommend to add tracing and verbose logging, otherwise it's going to be very hard to debug if you don't know what your application is doing.
7 months ago
Hi Brody,
I understand. can you please check my account as i think that might be the issue. i had forgotten to update my payment details
7 months ago
Yep looks like there is an issue with the payment -
This payment failed because the customer entered an incorrect CVC.Though this would have absolutely nothing to do with the slow down you are experiencing, once we have reached the payment retry attempts we outright shut down your service, not slow it down.