13 days ago
Hello Railway Support,
I’m experiencing an issue with connecting my deployed website to my custom domain.
The domain DNS records have already propagated, and the DNS checker shows that the records are correctly configured. However, the website is still not linking to the custom domain, and the domain does not properly resolve to my Railway deployment.
Issue:
- Railway deployment is running correctly.
- Custom domain has been added to the Railway project.
- DNS records have been configured as instructed.
- DNS propagation appears to be complete.
- However, visiting the custom domain does not load the website from the Railway deployment.
Could you please check whether there is an issue with the domain configuration, Railway's domain verification, SSL certificate provisioning, or routing on your side?
Custom domain: tekeeyproject.co.ke
Railway project/service: tekeey project ltd
**Railway deployment URL:**tekeey-project-ltd-production.up.railway.app
I would appreciate it if you could check the domain configuration from your end and advise what needs to be corrected.
Thank you.
1 Replies
13 days ago
Your ownership TXT record is in place, but the root of your domain has no traffic record at all right now: it returns no CNAME, A, or AAAA answer, so visitors never reach us and the certificate cannot finish issuing. At your DNS provider, add a CNAME (or a flattened CNAME / ALIAS / ANAME record, since this is a root domain) on the root host pointing to the CNAME target shown for this domain in your service's Settings → Networking. If your provider cannot create a CNAME-style record at the root, serve the site from a subdomain such as www with an ordinary CNAME instead, or move the zone to a provider that supports flattening, as covered in adding a root domain.
Status changed to Awaiting User Response Railway • 13 days ago
6 days ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 6 days ago