2 months ago
My service domain klaro-production.up.railway.app is not resolving, but the service is running fine.
Details:
Service: klaro-production
Domain: klaro-production.up.railway.app
Status: Service shows "Active" in dashboard
Logs:
Application started successfully on port 8080
Starting Container
INFO [alembic.runtime.migration] Context impl PostgresqlImpl.
INFO [alembic.runtime.migration] Will assume transactional DDL.
INFO: Started server process [52]
INFO: Waiting for application startup.
2026-01-15 15:05:13,405 - app.core.logging_config - INFO - Logging configured with level: INFO
INFO: Application startup complete.
INFO: Uvicorn running on http://0.0.0.0:8080 (Press CTRL+C to quit)
Issue: DNS lookup fails with "Unknown host"
What I've tried:
Redeployed the service
Verified app is running (logs show Uvicorn started)
DNS lookup: ping klaro-production.up.railway.app returns "Unknown host"
HTTP request: Connection times out
Impact: This domain is hardcoded in my published Chrome Web Store extension, so I cannot change it without pushing an update.
Request: Can you please refresh/fix the DNS records for this domain? The service itself is working fine, just the DNS resolution is broken.
Service ID: 2e488d06-e872-4422-ac0f-0f3117890f39
Pinned Solution
2 months ago
Resolves fine here. Perhaps something up with your ISP's/configured DNS service?
$ dig klaro-production.up.railway.app
; <<>> DiG 9.18.41-1~deb12u1-Debian <<>> klaro-production.up.railway.app
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 42564
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;klaro-production.up.railway.app. IN A
;; ANSWER SECTION:
klaro-production.up.railway.app. 60 IN A 66.33.22.170
;; Query time: 80 msec
;; SERVER: 10.255.255.254#53(10.255.255.254) (UDP)
;; WHEN: Thu Jan 15 18:07:43 GMT 2026
;; MSG SIZE rcvd: 762 Replies
2 months ago
Resolves fine here. Perhaps something up with your ISP's/configured DNS service?
$ dig klaro-production.up.railway.app
; <<>> DiG 9.18.41-1~deb12u1-Debian <<>> klaro-production.up.railway.app
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 42564
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;klaro-production.up.railway.app. IN A
;; ANSWER SECTION:
klaro-production.up.railway.app. 60 IN A 66.33.22.170
;; Query time: 80 msec
;; SERVER: 10.255.255.254#53(10.255.255.254) (UDP)
;; WHEN: Thu Jan 15 18:07:43 GMT 2026
;; MSG SIZE rcvd: 762 months ago
Yes the server is working fine - it's just my home router that can't resolve the domain. Thanks
Status changed to Solved brody • about 2 months ago