3 months ago
Hello Railway Support Team, My custom domain getmecare-ontario.com is locked on an old account (powergraphgroup@gmail.com) which has expired and now has 0 active projects. I am trying to link it to my new active account but I am getting the 'Not Available' error. I have already added the _railway-verify TXT ownership record to my Cloudflare DNS panel. Could an engineer please manually clear the orphaned domain from the backend database so I can register it to my new profile? Thank you!
4 Replies
Status changed to Awaiting Railway Response Railway • 3 months ago
3 months ago
Hello,
We can remove the domain for you, but we need to verify the ownership first.
Please add a _railway.verify.getmecare-ontario.com TXT record for the domain with the value k9xm4r2p
Once done, please let us know and then we will verify, after verification we will remove the domain for you.
Best,
The Railway Team
Status changed to Awaiting User Response Railway • 3 months ago
Railway
Hello, We can remove the domain for you, but we need to verify the ownership first. Please add a `_railway.verify.getmecare-ontario.com` TXT record for the domain with the value `k9xm4r2p` Once done, please let us know and then we will verify, after verification we will remove the domain for you. Best, The Railway Team
3 months ago
i have done that
Status changed to Awaiting Railway Response Railway • 3 months ago
Status changed to Awaiting User Response Railway • 3 months ago
Status changed to Solved brody • 3 months ago
brody
The custom domain has been removed. You can add it to your service now.
3 months ago
thanks
Status changed to Awaiting Railway Response Railway • 3 months ago
Status changed to Solved Railway • 3 months ago