2 months ago
Hi Railway Team,
I am trying to add my custom domain (field-cash.com) to a service in my new project, but I am receiving a "Not available" error. This is because the domain was previously linked to an old account that I have now completely deleted without manually removing the domain first.
Could a staff member please reply so I can safely share the domain name and get the verification TXT record to prove ownership?
Thank you!
2 Replies
2 months ago
The domain field-cash.com is not stuck on a deleted account - it's already attached to your "Field-Cash" service in your "gentle-success" project on this same workspace. If you're trying to move it to a different service or project, remove it from that service's domain settings first, then re-add it where you need it.
Status changed to Awaiting User Response Railway • about 2 months ago
Railway
The domain `field-cash.com` is not stuck on a deleted account - it's already attached to your "Field-Cash" service in your "gentle-success" project on this same workspace. If you're trying to move it to a different service or project, remove it from that service's domain settings first, then re-add it where you need it.
2 months ago
The bot's response is incorrect for my situation. The 'gentle-success' project belongs to my old account, which I have completely deleted. Because that account is deleted, I have no way to log into it or access the dashboard to remove the domain. Can a human support engineer please manually release the domain from that deleted workspace so I can use it on my new account?
Status changed to Awaiting Railway Response Railway • about 2 months ago
Status changed to Solved Anonymous • about 2 months ago