a year ago
Hello Railway Team,
I’m trying to add my custom domain paisaagro.com to my current project, but I'm getting the message: "Not Available" when I try to add it under the "Add Custom Domain" section.
A few days ago I previously tried to add this domain, but the verification failed at that time because the DNS was not properly configured yet. The domain is managed on Hostinger.
Currently, the DNS is correctly pointing to Railway:
- ALIAS @ →
8mwd5or3.up.railway.app - CNAME www →
paisaagro.com
However, Railway still reports it as unavailable, most likely because it got partially registered or stuck during the previous attempt.
Could you please help me release or reset this domain on your side so I can properly link it now to my project?
Thank you very much!
Attachments
4 Replies
a year ago
Hello!
We've escalated your issue to our engineering team.
We aim to provide an update within 1 business day.
Please reply to this thread if you have any questions!
Status changed to Awaiting User Response Railway • 11 months ago
a year ago
✅ The internal ticket Domain stuck in not available state has been marked as completed.
a year ago
Hi there - it seems the domain is linked to your develop environment, that's why it was being marked as used
Status changed to Solved sarahkb125 • 11 months ago
a year ago
Hi Sarah!
Thank you so much for your help and clarification — I didn't realize that the domain had been previously linked to the develop environment, that completely makes sense now.
Appreciate the support and the quick resolution!
Status changed to Awaiting Railway Response Railway • 11 months ago
a year ago
No problem, glad we got to the bottom of it!
Status changed to Awaiting User Response Railway • 11 months ago
Status changed to Solved sarahkb125 • 11 months ago