Domain tecpoint.net.br stuck showing Railway error page after project deletion
bruyen72
FREEOP

6 months ago

Como Preencher o Ticket Railway

TÍTULO (Campo superior)

Domain tecpoint.net.br stuck showing Railway error page after project deletion

DESCRIÇÃO (Campo grande)

My domain tecpoint.net.br is permanently showing Railway error page "Not Found - The train has not arrived at the station" even though I deleted all projects from Railway months ago.

PROBLEM DETAILS:
- Domain: tecpoint.net.br
- Issue: Shows Railway error page instead of my website
- What I did: Deleted all Railway projects and moved to UOL Host
- Current status: Domain still trapped in Railway system
- Error message: "The train has not arrived at the station"

IMPACT:
This is blocking my business operations. Customers see Railway error instead of my actual website.

REQUEST:
Please completely remove tecpoint.net.br from Railway platform so it stops showing Railway error pages.

I can provide domain ownership verification if needed.
Solved

7 Replies

parmstar
EMPLOYEE

6 months ago

Hi - I can't reproduce this, and the project you have on Railway does not have an association this to domain.

Have you tried a hard refesh on the page?


Status changed to Awaiting User Response Railway 6 months ago


Status changed to Solved bruyen72 6 months ago


bruyen72
FREEOP

6 months ago

The problem is NOT solved yet. My domain tecpoint.net.br is still showing Railway error page. EVIDENCE: - Domain still shows "Not Found - The train has not arrived at the station" - SSL certificate is still from Railway (*.up.railway.app) - Users cannot access my actual website SCREENSHOTS: [anexe as duas imagens que você mostrou] Please completely remove tecpoint.net.br from Railway system. The domain should have NO connection to Railway anymore. The ticket was marked as "Solved" but the problem persists.

Attachments


Status changed to Awaiting Railway Response Railway 6 months ago


sarahkb125
EMPLOYEE

6 months ago

Hi there - I see you have removed the domain on Railway. I do still see you have several projects on Railway.

Could you please either share which project you were using to associate the domain prior?


Status changed to Awaiting User Response Railway 6 months ago


bruyen72
FREEOP

6 months ago

I deleted all projects months ago that were using tecpoint.net.br domain. I don't remember the exact project name because it was deleted long time ago.

The domain is still showing Railway error page even after all deletions. Can you please search your system for ANY references to tecpoint.net.br and remove them completely?

I attached screenshots showing the domain still displays Railway error page and Railway SSL certificate.

Please remove ALL connections between tecpoint.net.br and Railway platform.


Status changed to Awaiting Railway Response Railway 6 months ago


sarahkb125
EMPLOYEE

6 months ago

Hi there, I have double checked everything, and can't reproduce this. I just see a general networking error.

Attachments


Status changed to Awaiting User Response Railway 6 months ago


Status changed to Solved sarahkb125 6 months ago


sarahkb125

Hi there, I have double checked everything, and can't reproduce this. I just see a general networking error.

bruyen72
FREEOP

6 months ago

Hi Sarah, I'm a bit confused about something. I noticed that when some people access my website, it works normally without any Railway branding or DNS issues. However, when I access the same website from my location, I still see the Railway error page. Can you help me understand why this is happening? When others access the site, it shows normally with no Railway DNS or error pages. But when I access it from my computer/internet connection, I still see the Railway error. Is this a DNS propagation issue on my end? How can I resolve this so the website works normally from my location too? It seems strange that the website works for some people but not for me. Thanks for your help!


Status changed to Awaiting Railway Response Railway 6 months ago


sarahkb125
EMPLOYEE

6 months ago

Hi there, I cannot replicate the issue so unfortunately I can't really debug here. We have no record of this domain in Railway, it is fully removed.


Status changed to Awaiting User Response Railway 6 months ago


Status changed to Solved sarahkb125 6 months ago


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