Dear Railway Customer Service Team,

I hope this email finds you well. I am writing to bring to your attention an issue regarding my recent subscription payment.

On [date], I initially subscribed to the Hobby plan for $5 per month under the account dev@clouduscorp.com. However, shortly after subscribing, I decided to upgrade my plan to the Pro plan, which costs $20 per month, as I believed it would better suit my needs.

Upon reviewing my credit card statement, I noticed that both the $5 payment for the Hobby plan and the $20 payment for the Pro plan were processed, resulting in a double charge. Furthermore, the $5 payment for the Hobby plan has not been refunded or cancelled.

I had understood the upgrade to the Pro plan as a replacement for the initial Hobby plan subscription, rather than a separate and additional charge. Therefore, I kindly request that the $5 payment for the Hobby plan be refunded and the double charge issue be rectified promptly.

Could you please investigate this matter and provide a resolution at your earliest convenience? I would greatly appreciate your prompt attention to this issue and a swift resolution.

Thank you for your understanding and cooperation. I look forward to hearing back from you soon.

Sincerely,