Doubt about credits
ameruca
FREEOP

a year ago

I bought $10 in credit last month, I only used $2.79 but It has run out of credit, and I'm back in the trail plan, could somebody explain to me how credits and planes work?

Solved

11 Replies

ameruca
FREEOP

a year ago

ddaa39d2-8ac5-4d38-aa34-1ad5b0ff871f


uxuz
MODERATOR

a year ago

The hobby plan itself costs $5 and includes $5 of usage which will reset each month.

I assume that you are on the hobby plan with credits, in this case, here are the docs regarding it:

Credits As a Payment Method

On Railway, you can pay for your Hobby plan subscription and resource usage with pre-purchased credits. When using credits as a payment method, keep in mind that:

  • You must carry a credit balance sufficient to cover usage + the Hobby plan fee, otherwise your project will be paused and your subscription cancelled. If your subscription is cancelled, you will be required to resubscribe

  • If your usage within a billing period exceeds your credit balance, you will no longer be able to deploy, and your projects will be paused

  • If you cancel your subscription, any remaining credit balance will be lost

Credits as a payment method is only available for Hobby plan users.
https://docs.railway.com/reference/pricing/plans#credits


ameruca
FREEOP

a year ago

But I paid $10 for Usage-based subscription but today I have $0 and only used $2.79. Those credit are monthly?


aleks
HOBBY

a year ago

they shouldn't be, is there anything else on your billing page that could explain it?


uxuz
MODERATOR

a year ago

You must carry a credit balance sufficient to cover usage + the Hobby plan fee, otherwise your project will be paused and your subscription cancelled. If your subscription is cancelled, you will be required to resubscribe

Hypothetically, assume that you have $10 of credits, you will be charged $5 for the hobby plan, which means that you have $5 credits left. After a month you will be charged $5 again and you will end up with $0. which according to the first bullet point above will cancel your plan.

^ maybe this?


paulo
EMPLOYEE

a year ago

From what I can see you added 10 usd in credits the 4th of february, got billed 5usd for hobby, then in the 4th of march you got billed again for those 5 dollars, since the billing period was over


paulo
EMPLOYEE

a year ago

But weird that you are now on trial, as you should have gotten those 5 usd in usage, I'm not oncall so I dont have a lot of time to investigate, but the person oncall will soon take a look ok?


ameruca
FREEOP

a year ago

This is my biling historial

1347980627328106500


ameruca
FREEOP

a year ago

Ok, thanks, I will be waiting


paulo
EMPLOYEE

a year ago

!t


paulo
EMPLOYEE

a year ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response paulo 11 months ago


jake
EMPLOYEE

a year ago

Credit added


Status changed to Awaiting User Response Railway 11 months ago


Status changed to Solved jake 11 months ago


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