a year ago
I bought $10 in credit last month, I only used $2.79 but It has run out of credit, and I'm back in the trail plan, could somebody explain to me how credits and planes work?
11 Replies
a year ago
The hobby plan itself costs $5 and includes $5 of usage which will reset each month.
I assume that you are on the hobby plan with credits, in this case, here are the docs regarding it:
Credits As a Payment Method
On Railway, you can pay for your Hobby plan subscription and resource usage with pre-purchased credits. When using credits as a payment method, keep in mind that:
- You must carry a credit balance sufficient to cover usage + the Hobby plan fee, otherwise your project will be paused and your subscription cancelled. If your subscription is cancelled, you will be required to resubscribe
- If your usage within a billing period exceeds your credit balance, you will no longer be able to deploy, and your projects will be paused
- If you cancel your subscription, any remaining credit balance will be lost
Credits as a payment method is only available for Hobby plan users.
But I paid $10 for Usage-based subscription but today I have $0 and only used $2.79. Those credit are monthly?
a year ago
they shouldn't be, is there anything else on your billing page that could explain it?
a year ago
You must carry a credit balance sufficient to cover usage + the Hobby plan fee, otherwise your project will be paused and your subscription cancelled. If your subscription is cancelled, you will be required to resubscribe
Hypothetically, assume that you have $10 of credits, you will be charged $5 for the hobby plan, which means that you have $5 credits left. After a month you will be charged $5 again and you will end up with $0. which according to the first bullet point above will cancel your plan.
^ maybe this?
a year ago
From what I can see you added 10 usd in credits the 4th of february, got billed 5usd for hobby, then in the 4th of march you got billed again for those 5 dollars, since the billing period was over
a year ago
But weird that you are now on trial, as you should have gotten those 5 usd in usage, I'm not oncall so I dont have a lot of time to investigate, but the person oncall will soon take a look ok?
a year ago
!t
a year ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response paulo • about 1 year ago
Status changed to Awaiting User Response Railway • about 1 year ago
Status changed to Solved jake • about 1 year ago
