9 months ago
Hello, I recently discovered that my account has been downgraded from hobby to free plan even though I didn't do that by myself. Also there is a problem that payment process keeps declining my payments, I tried with other cards, but still the same. What is happening?
5 Replies
9 months ago
you will need to contact your bank to ensure that they are not blocking the payment, especially if you were previously paying for hobby plan
I called them, and they said everything is fine by them. They said "check with them" to be precise.
9 months ago
got it, raising this thread to the team!
9 months ago
!t
9 months ago
This thread has been escalated to the Railway team.
Status changed to Awaiting Railway Response adam • 10 months ago
9 months ago
Hello,
Your bank originally declined the payment and then instructed us to block further payments, so I have gone ahead and whitelisted you.
Please try again.
Status changed to Solved parmstar • 9 months ago