a day ago
I'm attempting to download my volume backup so I can find alternate hosting but i'm getting this error.
To SSH into this service:
- Send a request to wake the service, then retry
- Or disable 'Sleep when idle' in service settings to keep it running
(base) nftcolumn@NFTmansas-iMac developer % mkdir -p railway-backup && railway ssh -- sh -c 'tar czf - -C /data . | base64' | base64 -d | tar xzf - -C railway-backup
Failed to connect: Your application is not running or in an unexpected state
This may happen because the service is serverless (sleeping) and has scaled to zero.
Serverless containers cannot accept SSH connections when idle.
To SSH into this service:
- Send a request to wake the service, then retry
- Or disable 'Sleep when idle' in service settings to keep it running
(base) nftcolumn@NFTmansas-iMac developer %
9 Replies
a day ago
Your service is sleeping, so it can't accept SSH connections. You can wake it by sending a request to its public URL, or disable "Sleep when idle" in your service settings. You can also skip SSH entirely and use railway volume files download to download files directly from the volume without the service needing to be running.
Status changed to Awaiting User Response Railway • about 23 hours ago
Railway
Your service is sleeping, so it can't accept SSH connections. You can wake it by sending a request to its public URL, or disable "Sleep when idle" in your service settings. You can also skip SSH entirely and use [railway volume files download](https://docs.railway.com/cli/volume) to download files directly from the volume without the service needing to be running.
13 hours ago
How do I download the volume if its not up.
Status changed to Awaiting Railway Response Railway • about 13 hours ago
13 hours ago
The railway volume files download command works directly against the volume storage and does not require the service to be running. Run railway volume files download / ./railway-backup from your terminal (after linking your project with railway link) to download the entire volume contents locally.
Status changed to Awaiting User Response Railway • about 13 hours ago
12 hours ago
has no active deployment in environment production. Deploy or restart the service before using file commands.
Status changed to Awaiting Railway Response Railway • about 12 hours ago
12 hours ago
Volume file commands do require an active deployment. You can bring the service back up by running railway redeploy from the CLI (after linking with railway link), which will redeploy the latest deployment. Once the service is running, railway volume files download / ./railway-backup will work.
Status changed to Awaiting User Response Railway • about 12 hours ago
10 hours ago
....but the redeploy keeps crashing at the container, been in this loop almost 24 hours. Losing users by the minute.
Status changed to Awaiting Railway Response Railway • about 10 hours ago
10 hours ago
This thread has been opened as a public bounty so the community can help solve it. The thread and any further activity are now visible to everyone.
Status changed to Open Railway • about 10 hours ago
nftcolumn
....but the redeploy keeps crashing at the container, been in this loop almost 24 hours. Losing users by the minute.
10 hours ago
Can you provide deployment logs?
6 hours ago
I don't think the issue is in the Deploy settings shown here. Could you share the latest deployment logs (especially the startup logs)? The fastest way to identify the root cause is to see whether the app is failing to start, failing a health check, or crashing after startup.
0x5b62656e5d
Can you provide deployment logs?
4 hours ago
nope that was also not working but we are back now.
Status changed to Solved nftcolumn • about 4 hours ago