Your Postgres database in the "sparkio landing" project is currently stuck in a deploying state with no logs, which may resolve by redeploying it from the service's three-dot menu. Slow initial load times on your other services are likely caused by Serverless (App Sleeping), which puts inactive services to sleep and introduces a cold boot delay when they receive their first request. All your other services and databases are running successfully.

No, it is a new DB. Apps were running and suddenly go slow. That is not a respoinse.

The Postgres database in your "sparkio landing" project has since deployed successfully. Regarding the slowness you're experiencing on running apps, we don't have visibility into a platform-side cause from your services right now, as all deployments are showing a healthy status. If you'd like to request a refund, you can do so from Workspace Settings > Billing > Billing History by clicking the refund option next to the relevant invoice.

whyt are you putting this as solved???? since the last outage things are worst and worst... not a communication, not a benefit for all the time we lost whiule services were down on that day.

This thread was not marked as solved, it's still open and we're here. We understand the frustration with the performance issues you've experienced. Unfortunately, service credits for downtime are only available to customers with an Enterprise SLA agreement, so we're unable to offer compensation on the Hobby plan. If you'd like to request a refund for a specific invoice, you can do so from Workspace Settings > Billing under Billing History. We're sorry we can't do more here.