2 months ago
Error creating usage subscription
Customer not found
9 Replies
2 months ago
Your workspace is currently in a trial state with no billing record created yet, which is causing the "Customer not found" error. Please go to Settings > Billing and add a credit card as your payment method, then retry subscribing to the Hobby plan from the Plans page. If the error persists after adding a payment method, let us know and we can investigate further on our end.
Status changed to Awaiting User Response Railway • 2 months ago
2 months ago
I'm having the same problem, and the plans and billing pages aren't loading.
Status changed to Awaiting Railway Response Railway • 2 months ago
2 months ago
billing page is not loading,
2 months ago
Billing page not loading here as well.
2 months ago
Hi, thank you for reporting! We've raised this internally and our engineering team will investigate the issue
Status changed to Awaiting User Response Railway • 2 months ago
2 months ago
Same here.
Status changed to Awaiting Railway Response Railway • 2 months ago
daler91
Same please, I want to give you my money, but its not letting me
2 months ago
I am having the same issue
Status changed to Awaiting User Response chandrika • 2 months ago
2 months ago
Hi all, this was a frontend issue that we've recently fixed. Please make sure you refresh the page and try again. Let us know if you're still having trouble.
2 months ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 2 months ago
