Error: "Failed to create custom domain, please try again"
sajaworks
HOBBYOP

2 months ago

  • Project ID: 3e46dda9-6bcd-4a71-a93a-659ea8399546
  • Domain: biyogafest.com
  • Error: "Failed to create custom domain, please try again"
  • Registrar: Gcore
Solved

7 Replies

Railway
BOT

2 months ago

The domain biyogafest.com is already attached to your service in this project. Your DNS currently points to Vercel nameservers with A records that don't resolve to us - you need to create a CNAME record pointing to uaihuqfn.up.railway.app at your DNS provider. Since this is a root/apex domain, your DNS provider must support CNAME flattening or ALIAS records for it to work. More details in our custom domain docs.


Status changed to Awaiting User Response Railway 2 months ago


sajaworks
HOBBYOP

2 months ago

I have added cname as you wrote, however I still can not add the custom domain, I don't have any other project

Error adding custom domain

Failed to create custom domain, please try again


Status changed to Awaiting Railway Response Railway 2 months ago


sajaworks
HOBBYOP

2 months ago

"The domain biyogafest.com is already attached to your service in this project." I can not see the domain! can you please either remove or let me see and modify.

If it is attached, why do I see "available" tag when I enter the custom domain to add.


Railway

The domain `biyogafest.com` is already attached to your service in this project. Your DNS currently points to Vercel nameservers with A records that don't resolve to us - you need to create a CNAME record pointing to `uaihuqfn.up.railway.app` at your DNS provider. Since this is a root/apex domain, your DNS provider must support CNAME flattening or ALIAS records for it to work. More details in our [custom domain docs](https://docs.railway.com/networking/domains/working-with-domains#adding-a-root-domain).

sajaworks
HOBBYOP

2 months ago

I have added cname as you wrote, however I still can not add the custom domain, I don't have any other project

Error adding custom domain

Failed to create custom domain, please try again

"The domain biyogafest.com is already attached to your service in this project." I can not see the domain! can you please either remove or let me see and modify.

If it is attached, why do I see "available" tag when I enter the custom domain to add.


sajaworks
HOBBYOP

2 months ago

Still unsolved


Status changed to Solved sajaworks 2 months ago


sajaworks
HOBBYOP

2 months ago

well, I am very disappointed with this kind of support system... I was planning to migrate here, but it seems that this might be a big mistake...


Status changed to Awaiting Railway Response Railway 2 months ago


2 months ago

Hi sajaworks,

Sorry about your experience, it is understandably frusturating to have a domain not work and be out of your control. There was an issue on the 19th that caused deleted domains to get in a weird state for ~1hr. Your domain was unlucky and caught in that. As mentioned in the other thread your domain is all good to go.


Status changed to Awaiting User Response Railway 2 months ago


Status changed to Solved jr 2 months ago


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