a year ago
Hello!!
I am writing to you because I cannot pay my bill, I tried to pay it repeatedly but the card rejected it, I tried two cards that obviously had enough money to make the payment but Stripe rejected it, both cards with which I tried that they are debit card but they have online purchases enabled and I have also made a lot of purchases and payments for services through them.
Currently when I try to pay the invoice I get the following message: "This invoice can no longer be paid on Stripe. Please contact Railway (billing@railway.app) who will arrange an alternative payment method for this invoice or send you a new one ".
I already sent a message to said email and they replied: "Hello!
Thank you for contacting Railway.
We do not provide support through this email address. Head to our help station for help and read how support works to learn more.
If you no longer have a Railway account and need help with an invoice, please email team@railway.app with a copy of your PDF invoice.
Thank you, the railway team"
I reached out to this other email they attached and they say: “Hi!
Thank you for contacting Railway. This is an automatic response to let you know we have received your message and will follow up if necessary.
We do not respond to inquiries related to support, billing, or abuse through this channel. Please use the appropriate channels to contact us:
Help station for support requests and billing queries abuse@railway.app to report abusive content hosted on Railway bugbounty@railway.app to report security vulnerabilities privacy@railway.app for privacy related queries Thank you, The Railway Team"
That is why I am contacting you so that you can please give me a solution, since I uploaded the administrative program of my enterprise and I depend 100% on it to work.
I appreciate the response and solution please.
Thank you very much in advance and I will be attentive to your response.
Diego Escalona. diegoescalona1818@gmail.com
0 Replies
a year ago
please do not create duplicate posts, you already have a private post on the help station
Sorry, I need talking with support the more fast possible, really I have a big problem with my client for this, just I want to fix this 😥
If I get the Data Base I can give a solution to my client, but I don't have access also 😪
a year ago
are you trying to pay a pro bill?
a year ago
if you have clients you should be on the pro plan, the hobby plan does not get you any guarantee on how fast the team will reply to your billing issues
Well, but and if I want to pay the pro plan also I can't, there is the same message than the hobbit plan: "This invoice can no longer be paid on Stripe. Please contact Railway (billing@railway.app) who will arrange an alternative payment method for this invoice or send you a new one."
The last month I created the account and I had the free plan, I waited to the moment of I have few credits to pay the Hobbit Plan or the Pro Plan.
a year ago
yep I am aware of the payment issue you are facing, all I'm saying is that the hobby plan does not come with any response time guarantees
a year ago
why do you think you have lost data?
a year ago
because you haven't paid the invoice
At least to upload the project to another server temporarily while support gives me a response and I solve this
a year ago
that's partially why you should have been on pro long before the payment issues, you would have gotten priority support compared to a trial user
Brody, there is a page in Railway than talk about "Share your link to Unlock Hobby Plan". Could be than if a developer friend create a account and pay the hobbit plan with my Referral code of my account where I have the server and the data base, could be I get the five dollars of credits in my account? All this for I have again the server while I wait the answer of support…
a year ago
no that's not how it works sorry, as a trial user you will need to wait patiently for the teams response, opening duplicate threads is not going to help anything
a year ago
you do indeed get credits, but you still need to have a valid card on file, so it doesn't help your situation
a year ago
your services have been temporarily stopped, that is correct