experiencing networking issues on eu-west
jbccc
PROOP

4 months ago

We've experienced two times today what seems to be networking issues, which disappears when we reboot the server. The issue we encounter is a very long time to process the request, often lasting multiple seconds before the server reacts.
The fact that the reboot solves this is weird, because nothing points to our end for this bug (we had not pushed anything since yesterday and production works just fine besides that - no logs no nothing)

29 Replies

4 months ago

Did it start happening today?


jbccc
PROOP

4 months ago

yes


jbccc
PROOP

4 months ago

first time around 4pm CET and 2nd time around 8pm CET


4 months ago

Do you see anything out of the ordinary (CPU or requests)? We've not seen any other reports in the same region.
Also, are you able to move to another region just in case?


4 months ago

Seem to be experiencing the same thing.

Multiple weeks of no issues sub 500ms average response times and now multi second responses times.

On EU West.

No abnormal metrics re ram, cpu, etc.

Restarted relevant services -> seems to be fixed for now (semi)


4 months ago

That's indeed odd, can y'all share your service URL that's getting affected? (the one that shows on your browser)


jbccc
PROOP

4 months ago

https://railway.com/project/aee72b99-ade1-4bd5-97b3-a391923eec04/service/d0f41034-db0f-43ad-b897-41cc4c98795c?environmentId=fc002695-6c6e-4890-bd9c-2577b2407b2c is this what you need? and yes indeed everything spiked. there seems to be many such cases happening today for other customers we'd be very happy that you could investigate this issue rapidly


4 months ago

!t


4 months ago

This thread has been escalated to the Railway team.

Status changed to Awaiting Railway Response passos 4 months ago


4 months ago

Hey team, may also be related https://discord.com/channels/713503345364697088/1442955960820957215 but in us east


zillarelli
HOBBY

4 months ago

Also experiencing the same issue in the US West region. All outgoing network requests from my app are throwing a timeout error


Railway
BOT

4 months ago

Hello!

We're acknowledging your issue and attaching a ticket to this thread.

We don't have an ETA for it, but, our engineering team will take a look and you will be updated as we update the ticket.

Please reply to this thread if you have any questions!


Railway
BOT

4 months ago

🛠️ The ticket Slow Web Response Times has been marked as triage.


Status changed to Awaiting User Response Railway 4 months ago


Railway
BOT

4 months ago

🛠️ The ticket Slow Web Response Times has been marked as triage.


4 months ago

for me it was pretty much everything here;
b1de9675-4644-4da5-b6b5-a45b8cbc4ed4

i had just done a mass restart last night and just woke up and things seem to be working just fine now


noezaabi
PRO

3 months ago

We recently switched to using bun as a runtime if this might help


Anonymous
FREE

3 months ago

I'm still seeing the network issues on my end. Is there an ETA for when this might be resolved?


lemonsaurus
PRO

3 months ago

We are also seeing huge network issues. Simple network requests like resolving a PubSub message or fetching something from Supabase is taking 10+ seconds to complete, we haven't made any kind of changes at all and these same actions took milliseconds the day before yesterday. We've been working non-stop on this for like 20 hours now and tried changing and optimizing every possible factor we can think of, but it just seems to boil down to extremely slow simple network operations, which causes massive cascading problems for us.

Things are so bad that we are going to try redeploying the whole service to Render just to see if it resolves it.


lemonsaurus
PRO

3 months ago

This is affecting thousands of users for us


lemonsaurus
PRO

3 months ago

as of about 50 minutes ago, these slowdowns seem to have drastically improved


shortcutchris
PRO

3 months ago

Same here, and I'm located in Europe. Yesterday evening I had the exact same issues, and today the problems are back again. Terrible performance — videos won’t load, and so on.


Status changed to Awaiting Railway Response Railway 4 months ago


jbccc
PROOP

3 months ago

@ThallesComH any news from your end?


3 months ago

Hey, sorry, not yet.


3 months ago

I did a ping on the team again and I'm waiting on their response.


jbccc
PROOP

3 months ago

Thanks your the best!


3 months ago

For everyone who is still experiencing network issues (@lemon, @Noé, @a): Please create your own thread. This will help us organize everything and provide a faster response, make sure to describe your issue in details and send your service URL (the one on the browser).


lemonsaurus
PRO

3 months ago

all network issues were resolved for us as of yesterday at around 4 PM UTC, through no change of ours. there absolutely was a serious network slowdown affecting us until then, which suddenly went away.

I'd appreciate a post mortem when you all figure it out, but I don't have any ongoing issues.


3 months ago

Would still be possible to create one? Then the team will be able to look deep into what caused your issue (even if already fixed). Mention that you don't have any issue and ping me if necessary!


Railway
BOT

3 months ago

✅ The ticket Slow Web Response Times has been marked as completed.


jbccc
PROOP

3 months ago

@ThallesComH any news?


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