Export db data from expired account

donotmatter
FREEOP

21 days ago

Anyone know is there anyway to export data from expired account, I have a Mongo DB service in an expired account and I need the user data in it anyway to get it?

Solved

0 Replies

I do not believe there is a way to do this.


donotmatter
FREEOP

21 days ago

wait so does it mean the data is lost forever?


21 days ago

Hey, I am not really sure what you mean with expired, but you will need an active plan to access your services.

If your trial expired, then you will have to upgrade to a plan to redeploy your service, the free plan may be enough for this particular case.


You are welcome to upgrade to a plan to recover your data.


donotmatter
FREEOP

21 days ago

anyway to recover since if this can be clearly communicated before the expiration so i can do a backup beforehand didn't expect it would immediately deleting the data without prior warning


Data is not deleted.


21 days ago

Railway only deletes the data after 30 days on the trial/free plan if cancelled and not renewed. https://docs.railway.com/reference/pricing/plans#how-long-does-railway-keep-my-volume-data-if-i-am-no-longer-on-a-paid-plan


donotmatter
FREEOP

21 days ago

if the data is not deleted then why am i not informed i cannot access it before the plan is expired? also it has not been 30 days so if the data still exist why can't i simply get a copy of it but forced to pay and upgrade just to get the existing data?


21 days ago

You are not forced to pay to access your data, you can simply upgrade to the free plan and export the data as I have mentioned above.


donotmatter
FREEOP

21 days ago

how do i upgrade to free plan? the hobby requires payment

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21 days ago

Please visit https://railway.com/workspace/plans and scroll down.


donotmatter
FREEOP

21 days ago

this is hobby plan but i just feel if data cannot be accessed it should be communicated

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donotmatter
FREEOP

21 days ago

ok, i will try this i see the option now, hopefully if i redeploy the data would be recovered?


21 days ago

Yes, this is correct.


donotmatter
FREEOP

21 days ago

cool, will try, thx for the info.


18 days ago

!s


Status changed to Solved uxuz 18 days ago


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