21 days ago
Anyone know is there anyway to export data from expired account, I have a Mongo DB service in an expired account and I need the user data in it anyway to get it?
0 Replies
21 days ago
I do not believe there is a way to do this.
21 days ago
Hey, I am not really sure what you mean with expired, but you will need an active plan to access your services.
If your trial expired, then you will have to upgrade to a plan to redeploy your service, the free plan may be enough for this particular case.
21 days ago
You are welcome to upgrade to a plan to recover your data.
anyway to recover since if this can be clearly communicated before the expiration so i can do a backup beforehand didn't expect it would immediately deleting the data without prior warning
21 days ago
Data is not deleted.
21 days ago
Railway only deletes the data after 30 days on the trial/free plan if cancelled and not renewed. https://docs.railway.com/reference/pricing/plans#how-long-does-railway-keep-my-volume-data-if-i-am-no-longer-on-a-paid-plan
if the data is not deleted then why am i not informed i cannot access it before the plan is expired? also it has not been 30 days so if the data still exist why can't i simply get a copy of it but forced to pay and upgrade just to get the existing data?
21 days ago
You are not forced to pay to access your data, you can simply upgrade to the free plan and export the data as I have mentioned above.
21 days ago
Please visit https://railway.com/workspace/plans and scroll down.
this is hobby plan but i just feel if data cannot be accessed it should be communicated

ok, i will try this i see the option now, hopefully if i redeploy the data would be recovered?
21 days ago
Yes, this is correct.
18 days ago
!s
Status changed to Solved uxuz • 18 days ago
