a month ago
Anyone know is there anyway to export data from expired account, I have a Mongo DB service in an expired account and I need the user data in it anyway to get it?
0 Replies
a month ago
I do not believe there is a way to do this.
a month ago
Hey, I am not really sure what you mean with expired, but you will need an active plan to access your services.
If your trial expired, then you will have to upgrade to a plan to redeploy your service, the free plan may be enough for this particular case.
a month ago
You are welcome to upgrade to a plan to recover your data.
anyway to recover since if this can be clearly communicated before the expiration so i can do a backup beforehand didn't expect it would immediately deleting the data without prior warning
a month ago
Data is not deleted.
a month ago
Railway only deletes the data after 30 days on the trial/free plan if cancelled and not renewed. https://docs.railway.com/reference/pricing/plans#how-long-does-railway-keep-my-volume-data-if-i-am-no-longer-on-a-paid-plan
if the data is not deleted then why am i not informed i cannot access it before the plan is expired? also it has not been 30 days so if the data still exist why can't i simply get a copy of it but forced to pay and upgrade just to get the existing data?
a month ago
You are not forced to pay to access your data, you can simply upgrade to the free plan and export the data as I have mentioned above.
a month ago
Please visit https://railway.com/workspace/plans and scroll down.
this is hobby plan but i just feel if data cannot be accessed it should be communicated

ok, i will try this i see the option now, hopefully if i redeploy the data would be recovered?
a month ago
Yes, this is correct.
a month ago
!s
Status changed to Solved uxuz • about 1 month ago
