978687ef-61b5-473a-96bb-cacd5d084ee0

going forward i ask that you not open duplicate threads

ok. What should i do now?

wait for a community member who has experience with php to reply

Ok Sure. We need some livechat support for recording our issues. Can be possible form railway.app

that would only be offered on railway's enterprise plans unfortunately

this discord server and are for community support.
your question pertains more about php than it does railway, as this is not an issue with railway but a misconfiguration / code issue.

Yeah, we want to talk railway team. after that our company will pick railway enterprise plan.

Your are saying missconfig of code. but i can't able to see my code in railway.app

there is no ssh acces of my liveserver code.

we are worrying about supports.

digital Ocean server before working perfect and my system also working perfect.

working elsewhere does not mean this isnt a code or misconfiguration, digital ocean is a completely different platform

one small issues they are taking more days. that's not good for our business 😊. Cool <@539512869780455445>

who is "they" ?

railway.app website I'm already push message but still no response from railway.app

client want website should be active

as mentioned, this discord server and https://help.railway.app/questions are for community support, if no one has an answer to your question then theres not much to do beside grow your own knowledge of php and try to work through the issue yourself

ok 👍

i assure you, this isnt an issue with the platform, as these things go, its just some minor code issue / misconfiguration

i wish i could help you, and if i did know php, i defiantly would be helping, but php is far out of my knowledge base

Thanks for supporting. I'm tried two days and ChatGPT also doesn't know. What's problem in deployment area going. I'm emailed also enterprise support. waiting for there response.
i hope you understand my points.
my code no issues. railway configuration maybe wrong i done i guess

i too am leaning more to the side of your deployment configuration being wrong

👍

what is your current plan, if i may ask

we are new this platform.

hobby

I'm emailed also enterprise support
railway does not do support via email anymore last i heard, so im not sure you will get any outcome from that, the hobby plan also limits you to community support only

contact us form only we are submitted. Enterprise plan.

i don't know. i want to talk after that only company do next process

contact us form only we are submitted. Enterprise plan.
you are on the hobby plan and thus only eligible for community support

we will upgrade not an issues. but we need to talk naa

railway staff we need to talk. your side any possible to setup meeting

use this link to book a call to talk about the enterprise plan

please note, this is strictly not a call for support this would be to talk about enterprise plan options

any time slot 10am above

you are given the available time slots, you pick

please remember, it is not a support call

ok. I'm checking timeslot. all timing midnight coming. very sad 😔

one more doubts

what a about pro plan?

that would get you direct support from the team only for platform issues, the issue you face is not strictly a platform issue

Ok thanks

your best course of action going forward would be to grow your own knowledge of php so that you are able to efficiently solve these problems

Yeah, Thanks. I look for some solutions

sounds good