a month ago
Hello Railway Support Team,
My workspace was recently restricted with a "ToS Violation" flag. I believe this is a false positive.
The repository (dss) is a private, custom CRM/Studio Management application built for my local creative agency, Design Shaper Studio. It is used solely for managing our staff's daily attendance, task schedules, and client leads. It is a standard Express.js / Node.js web server and contains no abusive scripts, scraping, or mining activities of any kind.
Could you please review and restore my workspace? Let me know if you need any verification details.
Thank you for your assistance.
4 Replies
a month ago
We're not able to share the specifics of why a workspace restriction was applied. There is no action on your side, such as upgrading or adding a payment method, that will lift this restriction.
Status changed to Awaiting User Response Railway • about 1 month ago
Railway
We're not able to share the specifics of why a workspace restriction was applied. There is no action on your side, such as upgrading or adding a payment method, that will lift this restriction.
a month ago
Please escalate this ticket to a human support engineer.
My project is a standard custom Node.js/Express.js web application built purely for managing my design studio (Design Shaper Studio) staff attendance and tasks. It does not violate any of Railway's terms of service (no mining, no abuse, no public proxy, no scraping, no spamming).
I am a legitimate user and would appreciate it if you could manually review my repository and restore my workspace as soon as possible.
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
Please escalate this ticket to a human support engineer.
My project is a standard custom Node.js/Express.js web application built purely for managing my design studio (Design Shaper Studio) staff attendance and tasks. It does not violate any of Railway's terms of service (no mining, no abuse, no public proxy, no scraping, no spamming).
I am a legitimate user and would appreciate it if you could manually review my repository and restore my workspace as soon as possible.
Status changed to Awaiting Railway Response Railway • about 1 month ago
a month ago
We understand your frustration, and we appreciate you explaining your project. Unfortunately, we're not able to share the specifics behind a workspace restriction or restore the workspace based on a review request. No action on your side will change this restriction's status.
Status changed to Awaiting User Response brody • about 1 month ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 30 days ago