Falsely Banned for Phishing - Urgent Help
amjadawadalla93-coder
FREEOP

8 days ago

URGENT: False Positive Phishing Ban -Government Portal - Account Suspended

Hi Railway Support Team,

My main account (amjad.awadallah93@gmail.com) was flagged and suspended automatically for "Phishing" today. This is a critical false positive for an official government-linked project.

Here are the details:

  • Banned Account Email: amjad.awadallah93@gmail.com
  • Project Custom Domain: adqcc.com (Abu Dhabi Quality and Conformity Council - UAE Government Entity)

Project ID

7a38616e-0301-4d80-b934-ff48f2a70cd8

What the project actually is:

It is a private, internal employee engagement portal (World Cup predictions game) built specifically for QCC government employees. It uses email OTP verification (no password harvesting whatsoever) to log in.

Why this is extremely urgent:

  1. Since this is an official government domain (adqcc.com), having the site blocked with a "Phishing" warning is a serious issue for our organization's reputation.d
  2. Our users are actively using the app daily, and our SQLite database volume (containing all active prediction records and user points) is locked inside the suspended project.

We have already submitted a web appeal, but we urgently need your help to:

  1. Manually review and lift the suspension on the account.
  2. Or at least grant us temporary access to download our SQLite database volume (/app/App_Data/qcc_voting.db) so we can migrate and keep the service running.

Thank you so much for your quick help on this. We appreciate your prompt action.

Attachments

Closed

3 Replies

amjadawadalla93-coder
FREEOP

8 days ago

Here is the Project ID for the suspended project:

7a38616e-0301-4d80-b934-ff48f2a70cd8



#🛂|readme 6.

Contact Railway at support@railway.com.


Status changed to Closed brody 8 days ago


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