a month ago
Subject: Request for Manual Review of Restricted Workspace
Hello Railway Support Team,
My Railway workspace has recently been restricted, and I received the following notification:
“Workspace restricted — Railway has restricted My Projects. Reason: ToS Violation.”
I would like to request a manual review of my account and workspace.
I was using Railway for a personal project and did not intend to violate Railway’s Terms of Service or Acceptable Use Policy. If my deployment or configuration was not permitted on Railway, I apologize for that and I am willing to remove or modify the project and make sure that any future use complies fully with your policies.
Could you please let me know what specifically caused the restriction and whether my workspace can be reviewed and restored?
I would appreciate any guidance on what I need to change to comply with Railway’s policies.
Thank you for your time and assistance.
1 Replies
a month ago
We're not able to share the specific details behind why a workspace restriction was applied. There is no action on your side that will lift this restriction, and we're unable to provide access to the workspace or its data while it is in place.
Status changed to Awaiting User Response Railway • about 1 month ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • 28 days ago