Follow Up On Payment Issue.
rockteapl
HOBBYOP

2 years ago

I have sent a message to billing@railway.app all i got is a reply that they only respond to billing enquiries not queries. How is that supposed to help me solve my problems? My dashboard remains locked. I can't redeploy, i am receiving calls from all over stating they can't use my software, my customer support are going crazy here. If i don't get this solved tonight, i'll move my deployment to somewhere else.
I'm loosing a lot of money here, will Railway indemnify me? I don't understand why you can't just solve this issue

4 Replies

brody
EMPLOYEE

2 years ago

you sent a billing enquiry so you're good there, it was an automated message saying they got your email, they will reply on a work day, please wait for a reply.


rockteapl
HOBBYOP

2 years ago

I hope so.


brody
EMPLOYEE

2 years ago

I'm sorry you're experiencing this but these are community forms, we unfortunately can't do anything to help you here.


zuchka
PRO

2 years ago

any news here, rockteapl?


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