2 years ago
I have sent a message to billing@railway.app all i got is a reply that they only respond to billing enquiries not queries. How is that supposed to help me solve my problems? My dashboard remains locked. I can't redeploy, i am receiving calls from all over stating they can't use my software, my customer support are going crazy here. If i don't get this solved tonight, i'll move my deployment to somewhere else.
I'm loosing a lot of money here, will Railway indemnify me? I don't understand why you can't just solve this issue
4 Replies
2 years ago
you sent a billing enquiry so you're good there, it was an automated message saying they got your email, they will reply on a work day, please wait for a reply.
2 years ago
I hope so.
2 years ago
I'm sorry you're experiencing this but these are community forms, we unfortunately can't do anything to help you here.