Frozen modal when trying to create a PostgresSQL database
ben8373
HOBBYOP

18 days ago

Hi, I upgraded to the Hobby plan but cannot create a PostgreSQL database.

The creation modal freezes indefinitely in every project.

I’ve logged out, restarted, and tried multiple projects.

Please refresh my plan permissions and database provisioning.

Solved

6 Replies

Railway
BOT

18 days ago

Your Hobby plan is active and working correctly. We can see 7 Postgres databases already running successfully across your projects, with the most recent one deployed just recently, so there is no plan permissions issue. The modal freeze you're experiencing is likely a client-side issue. Try a hard refresh (Ctrl+Shift+R / Cmd+Shift+R), or open the dashboard in an incognito/private window or a different browser to rule out cached state or extension interference.


Status changed to Awaiting User Response Railway 18 days ago


Railway

Your Hobby plan is active and working correctly. We can see 7 Postgres databases already running successfully across your projects, with the most recent one deployed just recently, so there is no plan permissions issue. The modal freeze you're experiencing is likely a client-side issue. Try a hard refresh (Ctrl+Shift+R / Cmd+Shift+R), or open the dashboard in an incognito/private window or a different browser to rule out cached state or extension interference.

ben8373
HOBBYOP

18 days ago

This issue is not client-side.

I have tried multiple browsers, incognito mode, logging out, restarting, and creating new projects.

PostgreSQL creation still freezes indefinitely.

Please escalate to a human — I need my database provisioning refreshed manually.


Status changed to Awaiting Railway Response Railway 18 days ago


Thanks for the detail, and sorry for the friction. Good news first: on our side your Hobby plan is fully active and database provisioning is working — we can see several Postgres services running across your projects, including one created very recently. So this isn't a plan-permissions or provisioning block; the issue is the create-database modal itself hanging in the UI. To get this in front of our frontend team quickly, next time it freezes could you grab:

  1. Browser dev tools (F12) → Console — paste any red errors that appear when you click to create the Postgres database.
  2. Network tab — note any request stuck "pending" or returning a non-200 at the moment it freezes (especially calls to backboard/graphql).
  3. The exact step it hangs on (after picking Postgres, after naming, after clicking Deploy) and roughly how long you wait. A screenshot of the console at the moment of the freeze is ideal. That lets us pinpoint whether it's specific to your account or a general UI bug. We'll keep this open on our side in the meantime.

Status changed to Awaiting User Response Railway 17 days ago


ben8373
HOBBYOP

17 days ago


Status changed to Awaiting Railway Response Railway 17 days ago


ben8373
HOBBYOP

17 days ago

These are the errors from browser devtools.


Thank you, these are exactly what we needed. The console shows the create-database flow repeatedly hitting an authorization error and that is what hangs the modal, so this is a bug on our side rather than anything with your account or your plan. We have captured the details and are getting this to the right team to fix. We will keep this thread open and follow up here as we have an update.


Status changed to Awaiting User Response Railway 15 days ago


Railway
BOT

8 days ago

This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!

Status changed to Solved Railway 8 days ago


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