GitHub Authentication Failed - Sign ups Disabled Error
priyambgmiffm-scrims
FREEOP

2 days ago

Hello Team,

I am encountering an issue while trying to authenticate with GitHub on Railway.>

Error Details:>

Page URL: railway.com/auth/error>

Error Title: Error authenticating with GitHub>

Error Message: Sign ups are currently disabled. Please try again later.>

Steps to Reproduce:>

  1. Went to http://railway.com login page>
  2. Clicked on "Login with GitHub">
  3. Authorized GitHub account>
  4. Redirected to error page with the above message>

Expected Result: I should be able to log in / sign up successfully using GitHub.>

Actual Result: Authentication fails and shows "Sign ups are currently disabled.">

I understand new signups are paused due to the recent security incident, but I am unable to access my account to deploy my project. Please help me restore access or whitelist my GitHub account.>

GitHub Username: [Your GitHub Username Here]>

Email: [Your Email Here]>

Thank you.>

Awaiting Railway Response

4 Replies

Railway
BOT

2 days ago

New account signups are currently paused as part of an ongoing incident, and that error appears when a sign-in would create a new Railway account rather than log in to an existing one. We can't whitelist individual GitHub accounts or reopen signups for one user, and this thread is tied to an existing account, so the GitHub identity used on that attempt is not the one that account is linked to.

You can follow the incident here: station.railway.com is unavailable. We're still monitoring it.


Status changed to Awaiting User Response Railway • 2 days ago


priyambgmiffm-scrims
FREEOP

11 hours ago

UNTIL WHEN WILL KUB FIX THSI PROBLEM AND BY WHAT DATE WILL IT BE RESOLVED


Status changed to Awaiting Railway Response Railway • about 11 hours ago


dizzydes90
EMPLOYEE

10 hours ago

The update on our preliminary report says we plan to reopen signups this week: https://blog.railway.com/p/preliminary-report-october-security-incident#continuous-updates. There's no firmer date than that, and the notice at https://status.railway.com is updated when they reopen.

Your existing account doesn't need to wait for that. It's linked to the GitHub account under the same username as this one, priyambgmiffm-scrims, and it signed in successfully on October 25, a few minutes before this thread was opened. The "Sign ups are currently disabled" message only appears when the GitHub account you authorize on the login page is a different one, because that attempt tries to create a new account. Sign in with the GitHub account that's already linked and you'll land in your workspace and can deploy.


Status changed to Awaiting User Response Railway • about 10 hours ago


priyambgmiffm-scrims
FREEOP

an hour ago

When the new account sign-up starts, will the authorization be done with the Alise email?


Status changed to Awaiting Railway Response Railway • about 1 hour ago


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