Got an email about my workspace being restricted
erikatv
HOBBYOP

12 hours ago

Wanted to write a support thread on more information

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Attachments

Awaiting Railway Response

6 Replies

Railway
BOT

12 hours ago

We're not able to share the specific details behind why a workspace restriction was applied. There is no action on your side that will lift this restriction, and we're unable to provide access to the workspace or its data while it is in place.


Status changed to Awaiting User Response Railway about 12 hours ago


Railway

We're not able to share the specific details behind why a workspace restriction was applied. There is no action on your side that will lift this restriction, and we're unable to provide access to the workspace or its data while it is in place.

erikatv
HOBBYOP

12 hours ago

Understood, so what am I to do here? I am confused. I am getting no information on what to do, how to fix it, how to prevent it. I was not able to make a private thread, that option was greyed out. What would Railway like me to do?


Status changed to Awaiting Railway Response Railway about 12 hours ago


Railway
BOT

12 hours ago

We understand the frustration, and we're sorry we can't be more specific. The restriction on this workspace cannot be lifted through any action on your side, and we're not able to provide further details on why it was applied. There is unfortunately nothing further we can offer here.


Status changed to Awaiting User Response Railway about 12 hours ago


Railway

We understand the frustration, and we're sorry we can't be more specific. The restriction on this workspace cannot be lifted through any action on your side, and we're not able to provide further details on why it was applied. There is unfortunately nothing further we can offer here.

erikatv
HOBBYOP

7 hours ago

This is quite literally not helpful whatsoever. I pay for this service and would like actual help on what happened to my workspace, why I can't use it and how we can fix it. Anything is fixable as long as you give general directions on what I can do and what I did wrong. Please get me a human rep.


Status changed to Awaiting Railway Response Railway about 7 hours ago


6 hours ago

You were restricted for running an image that was against our Terms of Service.

We don't support workloads related to proxy bypass or streaming television; unfortunately we cannot lift this restriction given your use-case seems in conflict with our current terms.


Status changed to Awaiting User Response Railway about 6 hours ago


erikatv
HOBBYOP

an hour ago

Hi Mykal,

I am not streaming any sort of television. I have created discord bots that will retrieve free API data from ESPN. But I do not stream television and would not put my workspace at risk. This seems harsh as there was no warning or pivoting from the situation. This seems like a full misunderstanding as I am not one to bypass any ToS.

I would like to work to resolve this ASAP to get the workspace back online. Which workspace needs modifying and how can I go about fixing this?


Status changed to Awaiting Railway Response Railway about 1 hour ago


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