2 months ago
Hello Railway Support Team,
My account was flagged with a “ToS Violation” status immediately after I created it. Since this is a brand-new account, I have not deployed any services or taken any action that would violate Railway’s Terms of Service.
I strongly believe this is a false positive caused by an automated system error. Could you please review my account and lift the restriction if possible?
Thank you for your time and cooperation. I look forward to your response.
Best regards,
3 Replies
2 months ago
We're not able to share the specifics behind why a workspace is restricted, and unfortunately there is no action on your side that would lift this restriction.
Status changed to Awaiting User Response Railway • about 2 months ago
Railway
We're not able to share the specifics behind why a workspace is restricted, and unfortunately there is no action on your side that would lift this restriction.
2 months ago
I understand, and I appreciate you letting me know. I’m a new user who hasn’t deployed anything yet, so this was quite surprising. Since I take the Terms of Service seriously and nothing on my side has violated them, I would be grateful if you could at least confirm whether this decision is final or if there is an appeal/reconsideration process I can go through. Thank you for your time.
Status changed to Awaiting Railway Response Railway • about 2 months ago
2 months ago
We understand this is frustrating, especially on a new account. We're not able to offer a formal appeal or reconsideration process for this, and we're not able to go into further detail on the specifics behind the restriction.
Status changed to Awaiting User Response Railway • about 2 months ago
a month ago
This thread has been marked as solved automatically due to a lack of recent activity. Please re-open this thread or create a new one if you require further assistance. Thank you!
Status changed to Solved Railway • about 1 month ago